Casino Gran Madrid Online - Player can't withdraw bonus winnings.

I don't understand why I can't withdraw the winnings from the bonuses. It doesn't allow the withdrawal of bonus winnings in cash. I don't get why I have to deposit money if I've already made a deposit to obtain the bonus.

Hello Ismasoni12,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Gran Madrid Online. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Ismasoni12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Okay.. But I don't see if I make a device and the profits put me as a bonus

Hello Ismasoni12,

Please answer my previously asked questions within the next 7 days otherwise we will be forced to reject the complaint.

Dear Ismasoni12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.