Casino Gods - Player’s withdrawal has been delayed.

Was asked supply documents verify account, Id and address was verified straight away. Payment sent pictures of both sides of my bank card and picture proof of my PayPal account which I submitted twice as was not showing approved. Have had withdrawal for 1400 pending since 15th May. When ring company goes to recorded message. Chat bot tells you email them. Have emailed few times and no response. Have checked my junk mail regular no communication from them received. Have also checked reviews and this seems be problem for many people at moment.

Dear Anne,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully? Have you received any funds previously or this was your first withdrawal request? Do I understand correctly that the payment is still pending inside your account without being processed? Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I received one withdrawal before I was asked to be verified. I have been waiting nearly three weeks for verification. My first two I'd and address verified immediately which then allowed me to deposit with my payment sources which they have not verified and then won so withdrew 1420 which they take 20 for so I get 1400. The website states 72 hours max. I finally got hold of someone Tuesday on live chat rather than the autobot who confirmed they had all paperwork but another department does the verification and they have a backlog. If you look on line there have been loads of reviews stating same issue. £1400 is a lot of money to be waiting same issue

I have just had email confirming verification this morning. Checked my account and withdrawal still pending

Just to advise withdrawal now completed Thanks

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Anne, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru