Casino Gods - Player’s deposit has never been credited to her account.

Hi I had placed an withdrawal I have the screenshot now it says no transaction history

Dear Shruthi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and which payment method you have opted for? Is there any supporting evidence such as a screenshot of your requested withdrawal? If yes, please forward it to petronela.k@casino.guru.

Additionally, could you please confirm that the disputed amount is correct?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially wire transfers. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thank you very much, Shruthi, for your reply. I’m sorry to hear about another issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account. Given that it's less than a week now since the unsuccessful transaction (11/05/2021), I will set the timer for additional 10 days and if there's no development by Monday 24th, we will intervene. Thank you very much in advance for your patience.

Please bear in mind, only the sender can track the transaction, not the beneficiary. 

This is really sad ... the bank clearly said the transaction was successful so this the problem with receivers end and that is you... this is disappointing

This is really sad ... the bank clearly said the transaction was successful so this the problem with receivers end and that is you... this is disappointing

I fully accept your frustration, Shruthi. I will check back with you next Monday. Your understanding and patience are very much appreciated.

What wud u check I m disappointed

As I mentioned previously, if the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account. Given that it's only a week now since the unsuccessful transaction (11/05/2021), I will set the timer for additional 6 days and if there's no development by Monday 24th, we will intervene. Thank you for your understanding.

Hello Shruthi,

Have there been any developments since our last conversation?

its been more than 10 days now how much to wait

Thank you very much, Shruthi, for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I m tired

Hello Shruthi,

I looked at your complaint and will do my best to help you. I would like to invite Casino Gods into this conversation. Casino, can you please specify what is the problem with the player’s deposit?

Hello Shruthi,

thank you for your patience. Please note that we reviewed your case and we can see that the deposits of 1200 INR you tried to make on your Casino Gods account failed. This means that we did not receive your funds which should have been returned back to your bank account.

If you still didn't receive your funds back please provide a bank statement that includes the date of the deposit (11/05/2021) until today, so we will be able to forward it to our relevant team to further investigate this matter.

Regards,

Casino Gods Team

Hi please find the details as requested I m not able to attach here can I send over email please

Hi Shruti,

you can provide the bank statement requested by emailing support@casinogods.com.

They will review your case and will get back to you asap.

Let us know if you need further info.

Regards,

Casino Gods

Dear Shruthi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Dear Shruthi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.