Casino Extreme - Player’s withdrawal has been delayed.

Extreme casino is a rip off ! I had used my daughter email to sign up over a year ago. I eventually got my own email an signed up with several sister site casinos … well I made several deposits here .. never won ! Finally win off an bonus and now they asked me to verify my identity ! I sent in the forms for a week ! They asked me to go back to my daughter original email and confirm … but outlook for done reason rejects most casino payout email ! I created a New G mail ! Sent forms with todays date for a week ! They approved me but outlook rejects email ! So I have been emailing from the new email and now they approve me but with the old email that rejects them !! Ecstasy they ask for identit signs and id .. they approve my withdraw but only to the WRong email ! Even though teens stare bitcoin needs no verification .. I gave it any way ! And now look I can’t withdraw ! Every morning they ask questions play games just yo make you wait until the next day can sone one help me get my withdraw I paid for they approve me to only close it once I try to withdraw and ask to send verification ! They clearly know this is mines they asked me to make a gmail because of problems with outlook sending messages

Dear Denise2022,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Denise2022,

Have you received your withdrawal from the casino yet?

Dear Denise2022,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.