Home Complaints Casino Empire - Player’s struggling to withdraw his winnings.

Amount: €2,000

Casino Empire - Player’s struggling to withdraw his winnings.

Casino Empire
4.5/10 Bad reputation
Submitted: 07 Apr 2021 | Case opened
Current status

Waiting for casino to reply

2d 9h 25m 17s

Case summary

5 days ago - 08 Apr 2021

The player from Germany has been waiting for his winnings since February.

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Hello I wanted to make a payment of 2000 euros in the empire casino on 02/28/21 I was also sent a confirmation email that it has been processed, but to this day I have not received a payment let alone heard from them. I wrote to support a few times but they always say the same thing and take care of it

Today is 04/07/21 I still don't have my money.

Automatic translation
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Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal before? Could you please confirm whether you passed the KYC?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

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Hello no, I haven't had a payout at this casino before, my account is verified.

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Thank you very much Daniel for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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Hi Daniel,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Casino Empire to the conversation to participate in the resolution of this complaint.

Casino Empire has 2d 9h 25m 17s to reply