Casino Days - The player's uncredited deposit was not refunded.

On 23 April 2022 I Deposit two 10000 rupees use PHONE PE UPI to my casino days account, all two transaction was successful and amount got debited from my bank account but deposit of INR two 10000 rupees both was not reflected back in casino days account.

I contacted customer support immediately and they said "transaction was unsuccessful at our side it will be refunded back to my bank account in 7-14 days" but still its not deposited to casino days account or my bank account, so I contacted them again and this time they asked for bank statement from which I immediacy sent on casino days account email.

Problem is still pending from last two months, my amount is not refunded or not added back into casino days account.

there is no update after contacting many times to casino days live chat support but not taking any effort to solve this issue .

I need money urgently for hospital purpose but casino days team not solve this case so,

I ask CASINO GURU team to look into this and hopefully my problem will get resolved soon.

@CASINO DAYS team I was happy customer of yours but with this experience I am very disappointed with service and support.

Hello RajMBA,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Days. Please allow me to ask you a few more question before we would move forward.

When exactly did the casino promise the refund? When was the last time you spoke to the casino regarding this issue and what did they respond? Did you try to get a refund through a different payment method? Did you contact your payment provider to look into this case?

Looking forward to your answer.

Regards,

Nick

Thank you, sir.

When exactly did the casino promise the refund?

A. NO, casino days not promised me. exactly not tells me any time Or date they refund the money.

When was the last time you spoke to the casino regarding this issue and what did they respond? 

A. I spoke them on 30 june 2022, the casino not answer properly, they block my account, not responding to my emails.

Did you try to get a refund through a different payment method?

A. YES, I asked casino days at least please provide 20000 rupees bonus money with 10x wager, but casino days not giving.

Did you contact your payment provider to look into this case?

A. YES, I contact my Bank two times I am go to my bank branch and ask them help but my bank said it is successful transaction. And also I contacted my phone pe upi app through customer support service they also said from our side money transaction successful please contact your money received person said.

Thank you very much casino Guru considering my case. please help me. I need money urgently.

Hello RajMBA,

Can you please send a screenshot of your 2 payments, also the communication between you and the casino to nikolas.b@casino.guru?

Hello, sir.

please casino days, why are you doing this to me. what mistake I did. I am suffering from fistula medical problems. my family is very poor, my father is daily labor,iam unemployed. I lost all my health and wealth. I lost 300000 loan money in your casino days site but your so cruel and unethical your not giving back my missing deposit money two 10000 rupees. I am completely broken every day I am crying. I ask you please give back my missing deposit two 10000 rupees and help me to pay my hospital bill because my bank account balance is zero.   Please read carefully and please understand what I am saying my bank said the two 10000 rupees upi transactions are successful from my bank side. and i asking your bank statement on April 23- 2022.

Again I am submit my latest bank statement and my missing two 10000 rupees screen shot of bank details and Txn.ID, Bank Ref.No, details and date time all transaction details please see carefully upi. id of two 10000 rupees transaction details.. casinoguru team please help me and tell casino days it is successful transaction I promise my money is debited from my bank account and not added to casino days account balance. Please my last hope is Casinoguru. Thank you Casinoguru team.

Thank you RajMBA for all the information. I will now forward your complaint to my colleague Peter who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi RajMBA,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Casino Days to the conversation to participate in the resolution of this complaint.

Dear player,

In response to your query, I can confirm that our team has already contacted and instructed you multiple times regarding the missing transactions, and additionally, we have sent you screenshots of the exact transactions that you need to check with your Bank provider, but we have not received any evidence that you have contacted your Bank Provider yet.

Additionally, in your complaint above you do not mention the refund you received from one of the three deposits of 10,000 INR you made on April 23rd, which was completed on May 4th, and those funds were sent to your Bank account.

Again, we kindly ask you to contact your bank provider and if you have already done so, please include their response in your support of your claims

Thank you for your cooperation and understanding

Thank you Casino Days team for your reply.

Dear RajMBA,

Have you contacted your bank regarding the transactions?

I contacted my bank (Punjab national Bank) two months ago. I asked bank staff please put a recall request,one of the senior officer raised recall request one month back but your bank(money received bank) rejected my recall request.

Bank not provide any proff to successful transaction.

I submited my bank statement and upi id transaction details like bank reference number transaction ID This proof have no value?... 

bank is government organization they have some limitations. 

bank asking your pass book bank statement on 23 April 2022, please tell me are you provideing or not?

Dear player,

As we have mentioned before, you have been asked to contact your Bank about the missing transactions, and the fact that you still have not provided us with evidence of the response from your Bank clearly shows that you have not yet contacted the Bank Provider directly (in this case Punjab National Bank).

If you will be able to provide us with a copy of the reply from your Bank Provider as soon as possible, we will be able to assist you further

Your cooperation is greatly appreciated

please give back my money. I am begging you. I touching your feet.

Dear RajMBA,

If you contacted your bank about the transactions, there must be some sort of a reply. Can you provide this, please?

I submited my bank statement and upi id transaction details like bank reference number transaction ID This proof have no value?... 

bank is government organization they have some limitations. 

bank asking your pass book bank statement on 23 April 2022, please tell me are you provideing or not?

 I lost 200000 rupees on Saturday 23 April 2022.but weekend cash back not given to me atleast please give back weekend cash back to my bank account I am in bad situation in my life please🙏

Dear RajMBA,

I'm not sure if I understand. Have you contacted the bank or not?

yes I contact my bank.

bank said it is successful transaction. money reached to received person bank account successfully. there is no hold or faile.

bank said we are not giving any document proff to successful transactions. your upi app documents are the proof, it is successful transaction bank said to me no need of any other proofs bank not provide to me. what should I do.

bank staff check on there computer and contact received person bank and said it is successful transaction. money reached to received person bank account. my bank confirmed it is successful transaction. the received person is lieing. if not reached my money to there bank account what is the problem to provide bank statement on 23 April to 26 April 2022.

please provide reply from received person bank, my money not reached to there bank. I stop asking.

If the bank said that the transactions were successful, can you forward the reply from the bank to the casino?

Hi RajMBA,

Has there been any news?

Yes

Could you be a bit more specific?

God, please understand this is successful transactions please provide received person bank statement.

Dear RajMBA,

We don't seem to be making any progress here. Please contact your bank as instructed by the casino and forward the reply also here or to my email address (peter.m@casino.guru).

Dear RajMBA,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this complaint because RajMBA stopped responding to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.