Casino Days Review

The player from India is having troubles depositing the money to the casino. The amount was debited from the player's account, but it hasn't credited to the casino account after an attempted deposit. The player hasn't received a satisfactory response from the casino's support team about this issue.

The player from India claimed that Casino Days had unfairly blocked his account after he won 90 lakhs on Monopoly. He insisted that he had followed all the rules of the casino and suspected that the casino's inability to pay out large winnings had motivated the account closure. After an investigation, the Complaints Team found that the player had multiple accounts at the casino, and had used a third-party payment method for deposits, and the issue was from 2022. Considering all the provided details and the date of the problem, the Complaints Team closed the complaint as unjustified.

The player from Canada had encountered an issue with the casino website where a $300 bonus was deducted from their account, but the game had frozen and directed to the main page. Additionally, the player had had difficulty with withdrawals, suspecting the system was rigged. After unsuccessful attempts to communicate with the casino's support, the player had expressed their frustration. We had asked the player to provide evidence to support their claims, but despite extending the response time, the player did not reply. Consequently, we had to reject the case due to the lack of supporting evidence from the player.

The player from Ontario had faced a delay in the withdrawal of her $125 winnings from the online casino. Despite the withdrawal having shown as completed on the casino's website, the funds had not been received. The player had later reported that the casino had returned the funds to her account, but she had lost them over the week. As a result, we were unable to assist further in recovering the lost funds, and the complaint had been classified as 'rejected'.

The player from India had his account blocked by the casino after he attempted to withdraw 35,000 INR, following a deposit of 32,000 INR. The casino had accused the player of cheating, but the player denied this and had requested proof. The player had been playing with his real money and was not aware of the casino's 1x wagering requirement on real money deposits. Despite the player's repeated attempts to contact the casino, there had been no response. We had advised the player to submit a complaint to the Curaçao Antillephone N.V. After further investigation, the casino admitted to mistakenly blocking the player's account and reinstated it, refunding all confiscated funds. The player confirmed that he had received his withdrawal successfully and his account was functioning properly. Consequently, we had marked the complaint as 'resolved'.

The player complained about waiting for his withdrawal payment for several days. His firt request was returned back to his account so he made a new request but it wasn't getting accepted and the casino was not responding to his contact attempts. No more updates since then.

The player requested a ₹40.000 withdrawal but despite the casino marking it as "Completed," 4 days later, the funds were still not credited to their bank account. For a regular player, this was an unprecedented delay, and all efforts to obtain proof of the withdrawal completion were futile. When asking for assistance, the customer support was rude and repeatedly closed chats without providing satisfactory responses. No response from the casino yet.

The player from India had claimed that the casino manually deducted Rs 250,000 from his winnings and was refusing to process a withdrawal. The player had stated that he won this amount after wagering a cashback bonus of Rs 5,000. The casino had confiscated the player's winnings, citing a breach of the maximum bet rule while the bonus was still active. The player had denied this accusation and expressed dissatisfaction with the casino's decision. Despite our requests for cooperation and game history, the player had become uncooperative and used inappropriate language. Given the player's unwillingness to cooperate, we were unable to assist further and the complaint had been closed.

The player from India requested a withdrawal of 40,000₹ on 04/10/2023. The casino marked this as 'completed' but did not send the funds. The player, noticing no credit in his bank account, sought proof from the casino but was denied, and his inquiries are met with rudeness. Player’s complaint has been resolved successfully.