HomeComplaintsCasino Days - The player's account got blocked.

Casino Days - The player's account got blocked.

Amount: 22,450 INR

Casino Days
Safety Index:Below average
Submitted: 10 Apr 2024 | Case closed : 17 May 2024
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

6 months ago

The player from India had had his account blocked by the online casino after he attempted to withdraw funds. The player had claimed his account was verified and had a balance of 22450 INR before it was blocked. He had admitted to incorrectly inputting his Astropay card number during the withdrawal process. The casino had responded stating the account was closed due to the player violating Terms & Conditions 11.2 & 17. After we reviewed the provided evidence, we agreed with the casino's decision to have blocked the account. The player's complaint was therefore rejected.

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7 months ago

I'm playing and they blocked my account,


# I'm never use bonus

# I'm only play casino,

# I don't have multiple accounts also ,


They have blocked my account, please invite casinodays representative and ask why my account is blocked,




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7 months ago

Hello loki6064,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Days. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have any real money balance left on your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick




Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

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7 months ago

Yes my additional Verification already completed,


My account is verified but after 2 days when I'm withdraw my account balance they blocked my account,


I'm withdrawal money to my Astropay account but by mistake I'm fill my wrong Astropay card number,


Please transfer my complaint to representative

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7 months ago

Hello loki6064,

Can you please clarify what number did you use? Does it belong to somebody else or it's just incorrect?

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7 months ago

I'm use my Astropay number,


But by mistake I'm incorrect wrong Astropay number,




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6 months ago

Hello loki6064,

Did you have any remaining balance on your casino account when it got blocked? Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

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6 months ago

Sir i have communication but my email address is deactivated,


Please invite casinodays representative so they tell you all information,


Please help me

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6 months ago

I have 22450 inr rupees in my account before my account blocked

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6 months ago

Thank you loki6064 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

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6 months ago

Thank you so much for understanding my problem

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6 months ago

Hello there,

Thank you loki6064 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Casino Days for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

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6 months ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

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6 months ago

Hi everyone,

 

I apologize for the delayed replay and I am sorry to hear for the unpleasant experience you had on our website. 

Please allow me some time to look into this and I will get back to you.


Best

Casino Days

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6 months ago

my account is blocked since many days , i have balance in my account, please unblock my account, I want to withdraw my money,

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6 months ago
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This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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6 months ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

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6 months ago

Hello all,


I hope you are doing well.


Upon conducting an investigation into the account closure, I can confirm that the player was properly notified that the account was closed due to a violation of Terms & Conditions 11.2 & 17.


I have given Peter all the evidence to back up that claim; therefore, I kindly ask you to close this complaint.


The terms and conditions you accepted when registering for an account are non negotiable and apply to all users who play on our platform. 


Best Regards

Casino Days




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6 months ago

Thank you for the update Casino Days representative.

Dear loki6064, the casino has provided me with the evidence of the violation of the rules, therefore we believe the blocking of the account is justified. Subsequently, we will reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter

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