HomeComplaintsCasino Days - The player's account got blocked.

Casino Days - The player's account got blocked.

Amount: 22,450 INR

Casino Days
Safety Index:Above average
Submitted: 10 Apr 2024
Case opened Current status

Waiting for casino to reply

4d 14h 1m 12s

Case summary

2 days ago

The player's account got blocked without any further explanation by the casino.

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3 weeks ago

I'm playing and they blocked my account,


# I'm never use bonus

# I'm only play casino,

# I don't have multiple accounts also ,


They have blocked my account, please invite casinodays representative and ask why my account is blocked,




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3 weeks ago

Hello loki6064,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Days. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have any real money balance left on your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick




Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

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3 weeks ago

Yes my additional Verification already completed,


My account is verified but after 2 days when I'm withdraw my account balance they blocked my account,


I'm withdrawal money to my Astropay account but by mistake I'm fill my wrong Astropay card number,


Please transfer my complaint to representative

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2 weeks ago

Hello loki6064,

Can you please clarify what number did you use? Does it belong to somebody else or it's just incorrect?

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2 weeks ago

I'm use my Astropay number,


But by mistake I'm incorrect wrong Astropay number,




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1 week ago

Hello loki6064,

Did you have any remaining balance on your casino account when it got blocked? Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

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1 week ago

Sir i have communication but my email address is deactivated,


Please invite casinodays representative so they tell you all information,


Please help me

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1 week ago

I have 22450 inr rupees in my account before my account blocked

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2 days ago

Thank you loki6064 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

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2 days ago

Thank you so much for understanding my problem

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2 days ago

Hello there,

Thank you loki6064 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Casino Days for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Casino Days has 4d 14h 1m 12s to reply

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