Casino Days - Player's winnings have been confiscated.

They have deducted my wining and don't accept withdrawal.casino days deducted manually Rs 250,000 from my account and not paying back.

Dear yuvanuj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus?

Have you received any explanation from the casino regarding the confiscated winnings? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

i have deposited Rs 20k in casino days which I lose. After that I received bonus of Rs 5k with 35times wager. I played well and win big amount and complete my wager bonus. After that I request for withdrawal which was pending for two days. Than again i lose and left with Rs 49k in my main balance. After that I win again and my balance was Rs 270k. Now casino days confiscated Rs 250k and left with Rs 20k which I withdraw after some days.

So they confiscated my funds which you can see in my attachments. Pls help me to recover my funds.

Thank you for your reply, yuvanuj. Could you please advise which bonus you played with? If possible, please post here a link or promo code to the bonus offer you redeemed.

Have you tried contacting casino support regarding this issue? Has the casino provided an explanation for the confiscation of your winnings?

Hi

II have received the cash back bonu of Rs 5000. With that I have to wager 40 times. I played and win and able to wager the bonus. After that bonus been transferred to main balance account. Now I give request for withdrawl which they have rejected and confiscated the Funds of Rs 250k. I contacted them but they don't reply. They have sent the mail which shows the reason of confiscation which not acceptable to me. I have attached the screen shots here for your understanding and confirmation of issue.

Could you please post an email you received from the casino with an explanation here? Alternatively, you can forward it to kristina.s@casino.guru. Thanks.

I have sent the mail. Thanks

I see that the casino accused you of breaching the maximum allowed bet. Our position is closely explained in Fair Gambling Codex:

The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

Did you place bets higher than allowed while your bonus was still active?

Dear yuvanuj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Please ask casino days, how i breach their condition. They only making a point just to confiscate my funds because they don't want to pay. I am not only person whose money is blocked but I came across so many cases where winning amount was confiscated. They are big cheaters.

Well, I mean that the casino expressed pretty clearly what the issue is. However, if you feel like you have been accused mistakenly, feel free to forward me your game history to my email address (kristina.s@casino.guru).

R u duffer, or what. I just want to know ur reaction on this complaint. U r also like these website. U people are also fu***rs and donkey shit😂😂😂

I must warn you that this kind of language will not be tolerated, and one more attempt to verbally assault or intimidate any Casino.Guru professionals will result in your profile being permanently blocked on our website. We are here to help players and have zero tolerance for such behavior.

Do I understand correctly that you are no longer interested in proceeding with this complaint?

Dear yuvanuj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

U don't want to do anything on my complaint, why u r wasting ur time.

Please note that you are the one failing to cooperate with us. We try to help whenever possible, however, some degree of cooperation and polite behavior is required from you.

Since it seems that we are not moving forward with this complaint, I am forced to close it. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.