HomeComplaintsCasino Days - Player’s account has been blocked.

Casino Days - Player’s account has been blocked.

Amount: 4,000 INR

Casino Days
Safety Index:Below average
Submitted: 15 Jun 2021 | Case closed : 01 Jul 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from India had their account blocked without further explanation. The requested withdrawal is still held by the casino. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

I withdrawal money but no response and account block

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3 years ago

Dear Krish131192,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve accumulated your winnings with or without an active bonus? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela


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Public
3 years ago

Dear Krish131192,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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