The player from Canada has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
The mega money wheel said no deposit 3 free spins only when I tried it said insufficient funds. The the promotion came up 40 free spins just deposit 1 dollar. And I did deposit 1 dollar. It only gave me 3 free spins
And the chat even acknowledge the issue they just keep saying deposit more money is the best offer and then they sign out . It's very frustrating how they do that
Dear Nikkei13131313,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela