Casino Bet - Player's responsible gaming feature is ineffective.

Hello, I am having an issue with the responsible gaming feature. Today, I ended up depositing another 311 USDT even though I should not have been able to. This is not the first time this has happened. I would like to recover my deposit because I had used the responsible gaming feature to prevent further deposits. Could you please assist me?

Dear Rebecca85,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino Bet.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please clarify when you received the notification about the refused deposit?
• Could you please explain what deposit limit was set to at the time you made the deposits? Was it altered in any way on your request?
• Have you contacted casino support and asked for an explanation? With what result?
• Have you asked casino support for a refund of the deposits already? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I still haven't deposited anymore despite the casino advising me on responsible gaming and despite this I haven't continued to deposit 311 USDT, I reported the problem to my manager and I will request a refund of the last deposits I am waiting for their returns

I have not deposited another 311 USDT despite responsible gaming and now I am waiting for a response from the casino, I have all the screenshots

I deposited 311usd despite responsible gaming and it's not the first time

I sent the screenshots of my deposit for an amount of 311 usdt, and yet I used responsible gaming