Casino Adrenaline - Player's deposit not credited to his account.

I was given a address to deposit two through a QR code. I made the deposit to the valid LTC address in which I was given to deposit to. The address I was given is both a BTC and LTC address. I have not been credited the funds and have been told that that was a BTC address I deposited LTC too and to reach out to the wallet providers for the process of recovering the funds. I have reached out to all the wallet providers and coins paid cannot recover the funds without Casino adrenaline first initiating the request to them directly as Casino journaling holds information technical information as put by coins paid that they need in order to start the process of recovering these funds due to Litecoin and Bitcoin sharing the same code some addresses like the one given to me works and converts to both blockchains and contains the same key for each wallet that works independently of each other on each block chain. Given the fact I was given an LTC address through a QR code and deposited LTC and have not received the funds from this deposit I filed a complaint because the casino refuses to reach out to their wallet provider and request these funds be recovered or at least start the process.

Dear 4dawin888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

This was a Litecoin deposit. The wallet providers, both my person non-custodial cake wallet and Casino Adrenalines merchant/platforms cryptoprocessor and wallet provider Coinpaid have both replied and responded to which the address and transaction has been found and located and the only step that is needing is for Casino Adrenaline to reach out to Coinspaid, their wallet provider and ask them to send the LTC coins/funds to any of my acccounts LTC wallet addresses available. As this would've not happened had it not been that this particular address I was given is also a BTC address on my account and how the processor sees it until Casino Adrenaline tells them otherwise. Everyone knows the address and the transaction i.d., and all the details about this. It's already well over a month probably two by now sense this transaction happens. I have made deposit sense this one, but that was only to play and as a replacement deposit while the wallet providers were figuring out what happened. I am going to attach all the screenshots and proofs as I can and chat transcripts and emails transcripts that include chat between myself and Coinspaid email thread, myself and Cake Wallet email thread, Myself and Casino Adrenaline Support chat transcripts, myself and Casino Adrenaline Pitboss email thread. In the end you will see that this complicated and complex issue and occurrence of a simple Litecoin crypto transaction was the result of a really simple Litecoin/Bitcoin co-address issue and my casino adrenaline account allocation of those addresses. It's a simple fix. And all the info and people involved and the have the ability to resolve it are aware. But Casino Adrenalines plain refusel to acknowledge this transaction to Coinspaid has been and remains the only reason my account has not had the proper Crediting if this transaction/deposit.

I am going to try to write as minimal amount as possible to explain this from start to finish below.

Logged into Casino Adrenaline and went to my accounts deposit section. Choose crypto as my depositing method. Copied a QR code provided address to make the deposit too. Made the deposit to that address using LTC. LTC transaction fully verified on the blockchain explorers. Deposit Never credited to my casino account. The Issue was the QR codes provided address currently only shows this address as a BTC deposit address. Not a LTC deposit address. The QR Code provided to me a LTC Address and after only every have made LTC deposits to the casino, somehow slipped and gave me my account BTC Deposit Address to deposit LTC too. Therefore the processor never seen this transaction as the only assigned transactions to this address was Bitcoin and wouldn't and can't see my account as the one needed to have these coins funded to as I had made a LTC transaction to the same address. Casino Adrenaline acknowledged the situation and circumstance but refuses to help as it's against their policy to recover funds of a cryptocurrency sent to the ,"wrong address or in the wrong currency".

Additional Important Transaction Error Info*

Found out legacy Addresses that start with the number 3 as like the one I was given to deposit to, is a co-blockchain address that have both the ability and capability of receiving BTC and LTC and transact in each blockchain to under the same address and wallet keys but work independently of each other so as not to mess the others chains transactions and process up. This was done at the beginning of the crypto development given that both BTC and LTC share a lot of the same code and workability and functionality. On the BTC blockchain the address remains as the original 3 address given to deposit to. The LTC blockchain automatically converts the 3 address into a M address its this blockchains way seeing, transacting, storing and recording ltc both LTC transactions to the exact same address.

My issue with Casino Adrenaline Reasoning

I was given this address through the automated QR code that their deposit account section of their website gave me after I had chose to make an LTC deposit not a BTC deposit therefore it is factual and actual that I was giving a working LTC address and made an LTC deposit to the address and was never compensated or credited with that deposit. That is not how Casino adrenaline sees it but it is how it actually happened and occurred and as anybody could see. The fact that the BTC version of this address is the only one connected to my account as of today still makes it to where the LTC version of that address can only be linked to my account as it is the same address and is only still an issue and uncredited because Casino adrenaline refuses to reach out to coins paid or acknowledge the system error or glitch that caused the website to provide me my BTC address to deposit LTC too.

Any Idea?

I would like to ask Casino Adrenaline to join us and help us resolve the situation with the player. Could you specify the issue from your point of view?

Hi 4dwain,

Hi Nick,

Hope you are both doing well.

Please be aware that our Casino allows players to enable multiple currencies for their use, including (LTC, BTC, ETH, USD, EUR, etc.). However, only one currency/balance can be active at a time.

In this instance, the player's balance was set to BTC, and upon initiating a deposit, the player was provided with a BTC address, not LTC as claimed. The system generated a valid BTC crypto address for the deposit, but the player mistakenly sent LTC funds to this BTC address. Please refer to the attached screenshot for visual confirmation of the process.

The screenshot illustrates several indicators informing the player of the deposit method being utilized.

It's important to note that as the Casino, we have no control over such errors, and it's evident that the player sent the wrong currency. However, in line with our commitment to integrity, we will contact our wallet provider to explore the possibility of recovering the funds. I will update you promptly once we receive feedback from them.

Best Regards,

Thomas Roberts

Casino Adrenaline

Hello,

Thank you, Thomas Roberts, for responding on Casino Adrenaline's behalf. Let me start off my saying, THANK YOU. No, SINCERELY, Thank you! I am ecstatic to hear your going to and really very much appreciate you agreeing to reach out to them for this transaction. Please understand that it's not common knowledge that Bitcoin legacy addresses that start with a 3 are Litecoin address too. This makes all of the Bitcoin addresses Coinspaid is providing us to deposit Bitcoin to on your website able to work with the Litecoin block chain under the same address and keys. Now provided, your graphical display says bitcoin address, True. However, the addresses themselves are functioning and legitimate litecoin addresses too. Meaning anyone else can scan those QR codes and deposit Litecoin with any warning or error too. I'm sorry I had to ask Casino Guru to help me out and wish we could've agreed to reach a resolution on our own terms, but none the less I am glad I did. Now we can resolve this to whatever the end result maybe and I can get back to depositing and playing on your platform.

Sincerely,

-Jay

I need help getting my email updated on my account. I no longer have access to the email that currently registered on my account, 4dawin888@gmail.com. Please can you update or at least add my new email, fordawin888@outlook.com

Hello Casino Adrenaline and Casino Guru,

I hope all is well and every is doing good and are safe!

I hope things are going well in this process for everyone and that the uncredited deposit to my account is reaching a resolution soon. I need to ask for additional help from this complaint.

I need my registered email address updated on my account. Live Chat Support asked me to send an email to pitboss@casinoadrenaline.com to make this update request.

I have sent four emails about this concern to all of your support channel email addresses known or given to me. They sent from my current email address. They included all of the details of my account and reason for request. These date back starting on April 23rd and go through May 7.

Over a span of 14 days they have all gone unanswered. Verification codes are requested by the payout system in your cashier section to confirm the Wallet Address that the crypto transaction is to process to. They get sent to the registered email address of the account.

I appreciate your understanding and remain grateful of both of you! Thank you for your time and support! 🙏

Kindly,

JAY

Hello 4dawin888,

We usually try to focus on a single issue within 1 complaint even if the request of changing the e-mail could be initiated (best after resolving the first matter).

Dear Casino Adrenaline,

Can you please advise if there's been any chance to find a solution for the matter regarding the player's deposit?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi 4dwain,

Hi Nick,

Hope you are both doing well.

Apologies for the delayed reply.

I've reached out to our wallet provider, and they've confirmed that they can facilitate the recovery of this cross-chain transaction. However, this service does come with a fee equivalent to 10% of the transaction amount, and the term is within 60 days.

If the player consents to these conditions, I'll proceed with initiating the recovery process for the cross-chain transaction.

@4dwain, please let us know if we should proceed with this.

Best Regards,

Thomas Roberts

Casino Adrenaline

Hello,

Casino Adrenaline,

Casino Guru,

I appreciate your support and for reaching out to find a way to get the best result possible. I consent to the fee. The timeline on the recovery seems excessive as these transactions are basically instant once initiated. I understand it's out of your control. I approve and please move forward the request to recover the coins.

Thanks again for all of your help with this,

Jay

P.s. I would hope that we could still possibly find a way to get the need to have my email updated issue handled afterwards. I understand we need to resolve the reason for this complaint first and foremost. I just did not want to not mention it; and have it seem like it has be resolved because it hasn't been. Apologies if this isn't acceptable to do currently! Again thank you both for all you guys do for us players. Look forward to hearing back 🙏😊🙏😎

Dear Casino Adrenaline,

Dear Casino Guru,

I would like to ask that under the current circumstances,

Please consider:

1.

The 60 day timeframe to receive the deposited funds from their wallet provider and considering this is after more than 75 days have already passed sense making the initial deposit.

2.

In order to update my accounts email address, I will have to actually create a new account with the casino registered to my new email address.

Resolution:

The funds credited to the new account I have to now create in the amount of the deposit minus 10% minus casino%.

I realize if this is possible that the amount of funds credited would be the amount of the transaction minus 10% for fees to be charged by the wallet provider. Additionally I offer an extra 10-15% fee to be taken by the casino if the can pre-allocate and the still to be recovered funds from the deposit available to play/withdraw from my new account right away.

This would mean that after creating my new account that casino adrenaline would make available funds able to play and or withdraw without any bonus or wagering or deposit stipulations in the amount equal to 75% of the original transaction.

Consider:

1.

This would allow us to close the complaint.

2.

Resolve both, complaints main issue and the additional concern of the email address update

3.

Allow Casino Adrenaline and their wallet provider finish the backend of this transaction.

4.

Allow me as the player to continue my participation and the games, deposits, withdrawals and activities I have been unable to enjoy

Is this resolution possible?

Please let me know.

Thank you for your time and understanding,

-Jay

Cancel this complaint, I'm done waiting. This transaction happened over two months ago and I'm not going to let this drag out anymore. Each of you can take a 7 days + time to respond after months of requesting for this. And now I'm told another 60 days... Whatever.. you delay tactic worked. I'm done

P

Hello 4dawin888,

As it is in the payment provider hands now, the casino can't make the process faster.

Please note that under no circumstances can you create multiple accounts in any online casino as they will block you and confiscate any winnings generated.

We are now rejecting this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.