The player from Portugal had deposited €40 into the casino via Skrill, but the casino had not acknowledged the payment or updated his balance. After a period of communication, the casino eventually credited the deposit to his account. The complaint was closed and marked as resolved.
Casino Adrenaline - Player's deposit is not recognized.
Amount: €40
Casino Adrenaline
Safety Index:Very highSafety Index
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9.5
Casino Adrenaline has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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3 months ago
Translation
Good afternoon,
I deposited 2x 20€ into this casino via Skrill. Skrill sent the money, but the casino did not respond or make the balance available. This is outright theft and a scam. Do not deposit money here.
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3 months ago
Dear LuisCarlos198783,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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3 months ago
Translation
Good morning, the casino is still not responding.
I will update but no chat to solve it is really a casino that does not care about scam players ,
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3 months ago
I fully understand your frustration, LuisCarlos198783. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 22 days to allow the transaction a full month to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.
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2 months ago
Translation
Casino deposits into account
case closed
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2 months ago
Dear LuisCarlos198783,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
