Casino Adrenaline - Player complains about withdrawal limits and unresponsive customer support.

hello, I want to complain about this casino, I registered and lost 1500 dollars, the next day I won 3550 dollars and started transferring 250 dollars and they accepted this amount, they rejected the rest of the money because I can only transfer money once a day, I waited I wrote to the operators for a long time, they redirected me to email, I wrote, but more than once there was no answer, it was just ignored, I was very upset and began to lose money, and in the end I tried to send another 500 dollars and for 3 days they have not given me my money, just wait for the answer ! I registered at this casino because you write that this casino is the best with a high level of security and the advantages are fast money transfers! it turned out to be a lie! I want to tell you that all the casinos to which you gave the highest ratings simply bankrupted me, this casino simply ignores and does not give away the little thing that I transferred! Tell me please, do our players have no protection at all? I’m already tired and no longer want to play in the casinos you offer, after all, according to the constitution of any country, people come first! and this is simply discrimination and a violation of human rights! this is not the law!

Dear pipiag680,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. It's important to note that withdrawals typically undergo processing that can span several days or, in some cases, even weeks before being fully completed. Consequently, there might be a delay before the funds appear in your account. This delay may stem from factors such as pending KYC verification or a high volume of withdrawal requests.

That's why we strongly recommend players be patient, cooperate closely with the casino, and allow at least 14 days after requesting their withdrawals before submitting a complaint.

Could you kindly confirm if there are any pending withdrawal requests currently in your account? Please provide me with a screenshot of your transaction history detailing the date of your withdrawal request.

I deeply regret the dissatisfaction you've experienced with the recommended online casinos. I empathize with the frustration of awaiting winnings for an extended period. However, it's crucial to acknowledge that the processing time for payments is subject to various variables beyond our immediate control.

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

thank you, they sent the money, you can close the case, but the fact is that they ignore and do not work effectively, because of these deviations I lost $2800, which I could and wanted to withdraw, thank you

Dear pipiag680,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru