Casinia Casino - Player’s withdrawal is delayed.

Hello, I'm writing to urgently request your help. I've been trying for weeks to withdraw €500 from Casinia. I've tried everything and sent dozens of emails,

but nothing seems to work. They simply don't want to send me the money I have rightfully won.

I don't understand what the problem is, considering when I deposited using the same card that I'm now requesting the withdrawal to, they had no issue taking the money. I'm asking for your assistance and hope that you can somehow resolve this huge problem for me. At this moment, I am in great need of that amount. Thank you in advance.

Just a note, I tried to attach photos of the withdrawals, but the program wouldn't let me, saying "upload failed." I hope you can still do something about it.

Hello edoardoBi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinia Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi nick, thanks for replying.

my account is not verified and they don't give me the opportunity to do so, when I go to verify it I get "your account doesn't need verification" with a "play" button.

the winnings are accumulated with real money not bonuses.

The casino pretends nothing is happening, sends pre-set emails saying that they are examining the withdrawals correctly, but this is not the case given that they have already been canceled 3 times without an explanation email even after my explicit requests

how can I do?

Hello edoardoBi,

Since when exactly are you trying to withdraw your balance? Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Dear edoardoBi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.