The player from Spain has been waiting over two months for a withdrawal from Casinia, initially told it would take 3 to 5 days. Despite repeated inquiries, the finance department continues to delay responses and has canceled several of her requests without explanation.
Casinia Casino - Player's withdrawal has been delayed.
Amount: €3,200
Casinia Casino
Safety Index:Very highSafety Index
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9.3
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Case opened
Current status
Waiting for Casino Guru to reply
6d 23h 53m 48s
Case summary
6 minutes ago
Public
Public
yesterday
Translation
Hello, I have been waiting for over two months to receive at least the first withdrawal I requested from Casinia. Initially, I was told that the deposit period is 3 to 5 days, and upon seeing that the days passed without a response, I contacted the chat agents, and the response has been the same for over two months: the finance department is delayed, please be patient. During these two months or more, several of my requests have been canceled without apparent reason. They only say it's up to the finance department, and they do not explain why they cancel my requests. I am still waiting for at least the first deposit.
Automatic translation:
Public
Public
11 hours ago
Hello jorgeramonhh,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinia Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
