The player from Austria had made a €50 deposit using Klarna, which his bank had confirmed, but the amount did not reflect in his casino account. Upon receiving his complaint, we had advised him to contact his payment provider for an investigation, as the casino typically had limited control over such issues. However, the player had expressed frustration and seemed uninterested in resolving the issue. Despite extending the response time and offering further assistance, the player did not respond. As a result, we were unable to conduct further investigation and had to reject the complaint.
Casinia Casino - Player's deposit has not been credited in his casino account.
Amount: €49
Casinia Casino
Safety Index:HighSafety Index
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8.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
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11 months ago
Translation
I deposited 50 € using Klarna, which my bank confirmed. However, the amount did not appear in my player account.
Automatic translation:
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11 months ago
Dear Kroatien02,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
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11 months ago
Translation
Good day
The debit of €50 appears on my bank statement from today, January 3, 2024. The amount was therefore transferred. I'm definitely not going to invest too much time just because of €50. For me it borders on fraud.
As a result of this experience, I will never play at an online casino again.
Automatic translation:
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11 months ago
Did you contact your payment provider to check for any issues regarding the payment? Or should I assume that you are not interested in resolving this issue? Please let me know.
