Casinia Casino - Player's account has been closed without reason.

Hi. I've been playing regularly at Casinia.com casino for several months, mostly slots, roulette and betting.

Over the course of those months I lost a few thousand euros, it happens. I also made withdrawals during that time but they were small amounts. On November 7, I ordered a withdrawal of 500 euros, the money never arrived and my account was suddenly closed without any reason given. An online chat consultant told me to contact support for more information. Support only wrote me that the account was closed and that there was no way to change the decision, still without giving a reason for the account closure. To my question what about my ordered withdrawal of 500 euros I got no answer. I have no idea what is going on and feel totally cheated. Not only did I lose a lot of money there, but they blocked me and appropriated another 500 euros.... please help me in this matter.

Hello dawidjason,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinia Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick