The player from Spain, who is self-excluded from gambling, is disputing a deposit that was allowed despite their self-exclusion status.
Casinia Casino - Player disputes a deposit made while self-excluded.
Amount: €2,000
Casinia Casino
Safety Index:Very highSafety Index
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9.3
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Case opened
Current status
Waiting for player to reply
5d 21h 33m 36s
Case summary
yesterday
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yesterday
Translation
I am a self-excluded person regarding gambling; however, I was allowed to deposit an amount that I am now disputing.
Automatic translation:
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yesterday
Dear rickysamaniego,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please advise if you have requested a self-exclusion directly from Casinia Casino?
Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.
Thank you very much in advance.
Best regards,
Dominika
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Translation
Conversations are not saved, they closed my account on their own without warning.
Automatic translation:
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Dear rickysamaniego, we cannot assist you without evidence of your self-exclusion from the casino. The self-exclusion request indicating your gambling problem is crucial for proceeding with your case.
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Translation
And could I teach you self-exclusion from all types of casino?
Automatic translation:
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Dear rickysamaniego, you have not provided specific information regarding your self-exclusion. We need more details to proceed with your complaint.
rickysamaniego has 5d 21h 33m 36s to reply
