CasinerX Casino - Player’s deposit has never been credited to their casino account.

i picked this casino here and signed up i got an email for confirmation and later a promotion email .i deposited 100 dollar and it was detucted from my card and till to day it is pending at my casino acount .they do not communicate anymore .no chat no email skype not workin and phone numbers not excist.i think all thses good reviuws are fake and the casino is a scam site wich i never experienced before .at least a scam casino still cominicate with player they dont.

Dear sardapoor1963,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

can you believe this i was reading this and an email came in:

you can drop the complaint .sorry for the inconvience .let see if my other complaint will be resolved in a good manner .thanks Petronella!!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, sardapoor1963, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru