Casimba Casino - Player’s struggling to complete the account verification.

my bank asks me for supporting documentation of the profit from my bet they sent me the documentation but from the bank of germany and they rejected it, it is not the doc. What do I need? It's already been 3 months, it doesn't make sense that you don't solve the problem quickly...

Dear federicosanchez20474,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying your last deposit seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

What the bank asks of me is a document that verifies that I won the bet of the amount in the Casimba casino... that verifies where that money came from... as a payment invoice... about 3 months have passed since the request, thank you... and Thank you very much for the attention given...

It is only a documentation that affirms that I win the money in a virtual casino... I need that documentation... thank you Guru my kind attention

Do I understand correctly that the bank requested a confirmation from you that the funds have been received from the casino? Could you please advise why this document has been requested from you?

Hello, I already solved my problem but the problem continues, my bet is $20,000 Argentine ..and they did not deposit the amount. The casino sent me a document for the amount of $111 euros, which is not equivalent to $20,000, then when they sent me the documentation that I requested, they put it as if they sent me $156 euros. It doesn't seem right to me what they do, they are not transparent... I have the documents.

I do apologize but I don't quite understand the issue. Your bank requires a document that would prove that the funds were winnings from the casino, is that correct? Unfortunately, casino has sent you requested document with incorrect amount. Could you confirm this, please?

I did not deposit what corresponds to my profit, it was $20,000 Argentine and I deposited 111 euros... Later, when he sends me documentation, it says e. The documentation that was 156 euros .. in the end he owes me money ..

You deposited 20,000 ARS but received 111 EUR in your casino account only, is that correct?

If it is correct, 111 euros is not equivalent to $20,000 pesos... But later, when I ask for a supporting document, it tells me there that they deposited 156 euros, which is a lie.

Which payment method you have opted for to receive your winnings? Would you agree that the difference was a fee for the transaction?

• Savings account payment method... but before they deposited the money, it was less than what I earned... The rates were later made to me at 111 euros, which is not equivalent to $20,000 Argentine pesos... I can send you the documents... First deposit 111 euros says the document... Then other documentation where it says that they deposited 156 euros. I won 20,000 pesos, you have to deposit me... then the fees come...

I do apologize but due to a language barrier, I still don't understand. Could you please advise if it was your deposit to casino, or withdrawal of your winnings from the casino?

Dear federicosanchez20474,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.