Dear Markus,
I have checked your forwarded game history and the Promotional terms for the Welcome bonus, and this is what I found https://www.casimba.com/en/promotions:
„The maximum bet allowed whilst the welcome bonus is in play is €5. Should you bet higher than this while the welcome bonus is in play, we reserve the right to confiscate all winnings."
"A player's total account balance consists of a cash account balance (‘Cash Balance’) and a bonus account balance (‘Bonus Balance’). All sums which you deposit into your account shall be placed in your Cash Balance. Sums which you receive under a bonus for performing particular tasks are paid into your Bonus Balance."
"For any wagers made, the wager is deducted from the player's Cash Balance. If there is no cash available, then the wager is deducted from the Bonus Balance."
Please understand that your bonus is active from the moment it has been redeemed even if, thanks to wagering order, you completed bonus rollover requirements with real money funds only. The maximum allowed bet rule has been breached on 80+ occasions during bonus wagering.
Sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing, to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please understand that breaching the bonus terms led to confiscating the bonus winnings and it is an irreversible process. I am sorry I couldn’t help you more in this case. Please, if there is anything else, we could do for you, do not hesitate to contact us.
After gathering all the information, we are forced to reject your complaint as unjustified.
Dear Markus,
I have checked your forwarded game history and the Promotional terms for the Welcome bonus, and this is what I found https://www.casimba.com/en/promotions:
„The maximum bet allowed whilst the welcome bonus is in play is €5. Should you bet higher than this while the welcome bonus is in play, we reserve the right to confiscate all winnings."
"A player's total account balance consists of a cash account balance (‘Cash Balance’) and a bonus account balance (‘Bonus Balance’). All sums which you deposit into your account shall be placed in your Cash Balance. Sums which you receive under a bonus for performing particular tasks are paid into your Bonus Balance."
"For any wagers made, the wager is deducted from the player's Cash Balance. If there is no cash available, then the wager is deducted from the Bonus Balance."
Please understand that your bonus is active from the moment it has been redeemed even if, thanks to wagering order, you completed bonus rollover requirements with real money funds only. The maximum allowed bet rule has been breached on 80+ occasions during bonus wagering.
Sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing, to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please understand that breaching the bonus terms led to confiscating the bonus winnings and it is an irreversible process. I am sorry I couldn’t help you more in this case. Please, if there is anything else, we could do for you, do not hesitate to contact us.
After gathering all the information, we are forced to reject your complaint as unjustified.