Casillion Casino - Player’s winnings were confiscated.

I tried to withdraw his winning of 1000€ but got stuck for weeks. Nobody was able to answer me. After some time the casino just informed me that my withdraw had been canceled and took the money.

Hello, Franck.

Thank you very much for submitting your complaint. We will do our best to resolve your case. Have you received any explanation from the casino about why your winnings were confiscated?

We can also see that you claimed a bonus. Are you aware of breaking any of the casino’s bonus T&Cs? 

Best regards, Jozef 

Dear Franck,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.