Casigood Casino - Player's account has been reopened.

I asked the site to close my account in January, they reopened it so I gambled then asked them to close it again in March, making a complaint that they reopened it after I asked for it to be closed. I mentioned I had a gambling problem, they apologised and closed it again. In April it was reopened so again I asked them to close it. They have again reopened it and I’ve just deposited 600. I know that’s my own issue but I repeated mentioned I wanted the account closing not just suspending. They are a risk to people with issues

Dear Rebecca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward all the emails or screenshots showing that you have sent requests for your account’s closure? My email address is kristina.s@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello, thanks for the reply. I’ve sent multiple emails to you. You can see I’ve constantly asked for the account to be closed. This time my addiction got the better of me but I feel like they rely on that

Thank you very much for your reply and emails, Rebecca. Could you please clarify if you currently have access to your account? Also, would you be so kind as to forward me deposit receipts from all deposits you made after the self-exclusion request? Thank you in advance.

Hello, my account is currently closed. I’ll send you the emails confirming the deposits now. Rebecca

Thank you very much Rebecca for your cooperation. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Rebecca.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear Rebecca,

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Unfortunately, the casino is an unlicensed operator with a very bad reputation on our site.

Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef