The player from Finland had won €10,000 and faced issues with withdrawing via Neteller, which had been removed as an option despite prior deposits being made through it. After being advised to withdraw via Skrill, two withdrawals were accepted but then canceled with a demand to use Neteller, which was no longer available, causing delays in accessing winnings. The complaint was rejected due to the player's lack of response to the team's inquiries, which hindered further investigation into the issue.
Cashwin Casino - Player's withdrawals are delayed and canceled.
Amount: €8,900
Cashwin Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 days ago
Public
Public
2 weeks ago
Hello,
I won here around 10000€. All of my many deposits have been made via Neteller. I went to withdraw and saw that they had removed Neteller from my withdrawal options even I just deposited via Neteller. I then contacted live chat, they told me to withdraw via Skrill. I did that.
They accepted two Skrill withdrawals. Then they suddenly cancelled my 3 pending withdrawals to Skrill and told me to withdraw via Neteller even there has not been that option available for a long time. Said I'm withdrawing with wrong method as my deposits have been made with Neteller even they before specifically told me to withdraw with Skrill because there is no Neteller available.
This is just delaying of my withdrawals. So suddenly they are not allowing me to withdraw with Skrill and there is no Neteller method available on the withdrawal methods. Please I need help. My account is fully verified so it's not KYC issue.
Public
Public
2 weeks ago
Dear niclasbodypitkanen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
- Have you made any successful withdrawals before?
- Do I understand correctly that you have not yet made any deposits via Skrill?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
