The player from Germany initiated a withdrawal that has not been processed despite the 72 hours policy of the casino. He has resorted to opening a complaint due to the delay. The complaint was resolved as the player got paid out.
Cashwin Casino - Player's withdrawal is delayed.
Amount: €700
Cashwin Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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10 months ago
Translation
I initiated a withdrawal and it still hasn't been processed. They always refer to the 72 hours, but after reading several complaints here, I thought I'd open one too.
Automatic translation:
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10 months ago
Hello PyroPassi,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cashwin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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10 months ago
Translation
Hello, my account has been verified for 2 days now. I uploaded all the documents and then the verification went pretty quickly.
I won my winnings with the first deposit bonus and wagered them completely. When I asked in the customer chat, I was told that all of the money would be converted into real money, which is what it was afterwards.
I last asked today what my payout looks like and they still refer to the 72 hour rule.
As a precaution, I filed a complaint because I had read more and more that the casino doesn't do anything when it comes to payouts
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10 months ago
Translation
The money arrived in my account today. The case can now be closed. Thank you!
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10 months ago
Dear PyroPassi,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
