The player from Portugal is struggling with verification process. Despite many attempts with legal documents, the casino continually rejects them, causing issues with withdrawal. The complaint was rejected as the player stopped responding.
Good day, I hereby seek your assistance as I have sent numerous documents for verification, however, the casino simply rejects all of them. These documents are legal and within the timeframe. I have an amount in my account that I wish to withdraw, but it seems like they are doing everything they can to prevent it. They are asking for documents that have already been sent and they are not verifying my account....
Hello Xanarony,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cashwin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick