The player from Austria had reported that he had deposited 25€ via Paysafecard into his online casino account, but the funds did not reflect. After the player had reached out to the casino support and was advised to wait for 72 hours, the issue still remained unresolved. However, the issue was later resolved after the player had received his deposited amount along with a bonus from the casino, who apologized for the technical error. Consequently, we had marked the complaint as 'resolved' in our system.
Cashwin Casino - Player’s deposit has not been credited to his account.
Amount: €25
Cashwin Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
8 months ago
Translation
Hello, I deposited 25€ via Paysafecard on 03/06/2024 at 18:45, but I have never been credited the amount to my account. I then contacted support who told me I would have to wait up to 72 hours. However, I do not understand this as I have received the transactions from Paysafe, and it has been confirmed that the payment has been made. My account is verified.
I have never experienced such problems before.
Can you please assist me?
Automatic translation:
Public
Public
8 months ago
Dear Marinderboss,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please could you clarify if this was your first deposit in this casino?
Could you forward the payment receipt and any relevant communication to veronika.l@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards
Veronika
Public
Public
8 months ago
Translation
Hello, I have already received the money. In addition to the amount I deposited, I also received a bonus from the casino. They apologized for the technical error. They can close the case.
Thanks
Automatic translation:
Public
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8 months ago
Dear Marinderboss,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
