Dear Isa,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the website for available tools to request a self-exclusion. Unfortunately, it’s very hard to navigate. Here are some contacts that I have found:
Assistenza: scommesse@gamenet.it
Tel: +39 06 89865695, Fax: +39 06 89865673
P.Iva 09255551005
If you will try to reach the casino by a phone, emphasize that the reason why you want your account to be closed, is your gambling problem. In such case, they should close it immediately. Ideally, record this conversation.
If you decide to send them an email, the same rules apply again, make sure that you inform the casino about your gambling problem and your immediate request to close the account.
Additionally, if you have proofs that you have requested a self-exclusion in the past, please forward it to petronela.k@casino.guru. I promise, we will try our best to help you to resolve this unpleasant situation. Looking forward to hearing from you.
Best regards,
Petronela
Dear Isa,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the website for available tools to request a self-exclusion. Unfortunately, it’s very hard to navigate. Here are some contacts that I have found:
Assistenza: scommesse@gamenet.it
Tel: +39 06 89865695, Fax: +39 06 89865673
P.Iva 09255551005
If you will try to reach the casino by a phone, emphasize that the reason why you want your account to be closed, is your gambling problem. In such case, they should close it immediately. Ideally, record this conversation.
If you decide to send them an email, the same rules apply again, make sure that you inform the casino about your gambling problem and your immediate request to close the account.
Additionally, if you have proofs that you have requested a self-exclusion in the past, please forward it to petronela.k@casino.guru. I promise, we will try our best to help you to resolve this unpleasant situation. Looking forward to hearing from you.
Best regards,
Petronela