The player from Italy is requesting her account to be closed due to a gambling problem. We’ve reopened this complaint as per the player’s request. Even if it was resolved successfully in the past, the player succeeded to reopen her previously closed account again. Finally, we have received a confirmation from the player that the account has been closed permanently and the problem has been solved.
Cashpot Casino - Player wishes to close her account.
Amount: ??
Cashpot Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Cashpot Casino has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Good morning I hope you can help
I have an oil casino cashpot problem.
In recent periods I have found a way to play that is no longer suitable I think I have gambling problems for this reason I sent a lot of emails to close the account ... in one case they closed it but having to play they easily reopened it ... plus I asked to reopen it with a limit of 100 euros per month but they only reopened it when I accepted a limit of 600 ... I know I shouldn't just play but unfortunately there are many which I can not help it .... I would like to ask you if you can help me by closing the account for gambling addiction and not reopening it even at my request .... they take advantage of my weakness and say that to close I have to send mail again ... I have to wait 48 hours etc ..... please if there is a protection for the player based on the responsible game help me to close the account and not be able to play anymore ..... I await your news
Thank you
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4 years ago
Dear Isa,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the website for available tools to request a self-exclusion. Unfortunately, it’s very hard to navigate. Here are some contacts that I have found:
Assistenza: scommesse@gamenet.it
Tel: +39 06 89865695, Fax: +39 06 89865673
P.Iva 09255551005
If you will try to reach the casino by a phone, emphasize that the reason why you want your account to be closed, is your gambling problem. In such case, they should close it immediately. Ideally, record this conversation.
If you decide to send them an email, the same rules apply again, make sure that you inform the casino about your gambling problem and your immediate request to close the account.
Additionally, if you have proofs that you have requested a self-exclusion in the past, please forward it to petronela.k@casino.guru. I promise, we will try our best to help you to resolve this unpleasant situation. Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Translation
Good evening I sent emails demonstrating the many requests from me to Cashpotcasino.
Thank you
I'm waiting for news
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4 years ago
Dear Isa,
I’m sorry, since you have filed the complaint under Gamenet Casino IT, I was looking for information about them.
Please see below contacts for Cashpot Casino:
+357 25 281876 (09:00 - 22:00 GMT)
support@cashpotcasino.com
Please keep me updated. Thank you very much.
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4 years ago
Translation
Good morning I sent many emails to close the account but they don't close it
You can help me ? It is the Cashpot casino
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4 years ago
Dear Isa,
Thank you very much for your quick reply. I contacted the casino regarding your self-exclusion. Hopefully, we will receive a response soon and sort this case to your satisfaction.
Cashpot Casino, thank you in advance for your assistance.
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4 years ago
Hello,
Thank you for bringing this matter to our attention.
We have forwarded the issue to the relevant team for investigation.
Post will be updated once investigation is complete.
Regards
CashPot Casino Support
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4 years ago
Thank you CashPot Casino Support for your reply. We will be waiting for the update patiently.
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4 years ago
Translation
Good evening in this period we are all a bit 'tried by this situation of Coronavirus ... I would like to withdraw the complaint to Casino Cashpot ... and' a casino that has been close to me in many moments .... even loneliness .. .it's true I've been a little angry lately but basically it's a mess that in the end has always met me .... especially in the people of Monica and Mario ... humanly available .... I'm sorry to have created you .problems to make complaints on my behalf but in this period the stressful situation that we are experiencing does not help ..... so please cancel my complaint and get the situation resolved thanks Thanks I would also like to add that I have lost money but that go also won a lot ... and the winnings were paid out regularly
Thank you
Paffy 15
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4 years ago
Translation
Good evening in this period we are all a bit 'tried by this situation of Coronavirus ... I would like to withdraw the complaint to Casino Cashpot ... and' a casino that has been close to me in many moments .... even loneliness .. .it's true I've been a little angry lately but basically it's a mess that in the end has always met me .... especially in the people of Monica and Mario ... humanly available .... I'm sorry to have created you .problems to make complaints on my behalf but in this period the stressful situation that we are experiencing does not help ..... so please cancel my complaint and get the situation resolved thanks Thanks I would also like to add that I have lost money but that go also won a lot ... and the winnings were paid out regularly
Thank you
Paffy 15
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4 years ago
Dear Isa,
I agree, indeed, that this is a very difficult time for everyone. Before I’ll close this complaint, I just want to make 100% sure that you will be happy and satisfied with the outcome. Please, could you confirm that you want your account to be closed? Since you have mentioned gambling problem, which is the most serious one for the account to be closed, the casino doesn’t have really another option. Thank you very much in advance for your reply.
@Cashpot Casino, we are waiting for your update. Thank you.
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4 years ago
Translation
Good morning the account has already been closed ... cashpotcasino is not to blame for this ... I would like to underline it because after all I have always received my winnings on time ... and the casino has always tried to find a solution to all my problems . Thanks also to you for the availability ... I ask you to cancel my complaint ... have a nice day
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4 years ago
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Hello the casino has closed the account and I kindly wish that this complaint was canceled. Thanks for your availability
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4 years ago
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Good morning the casino closed the account and did it after deceiving me again ... it made me write nice things after making promises that it didn't keep ... now the account has been closed ... but I would like to tell you stay away from this mess .... I don't want to go into the details of the last episode ..... but I would advise against this mess.
Good day
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4 years ago
Dear Isa,
I’m very sorry to hear about all this unpleasant situation. Are you sure, you want this complaint to be "cancelled"? Is your account closed now and no funds are being held?
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4 years ago
Translation
Good morning .... the account has been closed and at the moment there were no funds ..... I want to close this complaint and never hear more about the Cashpot casino ......
Thank you
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4 years ago
Thank you very much Isa for your confirmation. As the complaint has been resolved, we will now close it in our system. Thanks both sides for cooperation and Isa, please, don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.
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4 years ago
We’ve reopened this complaint as per the player’s request. Even if it was resolved successfully in the past, the player succeeded to reopen her previously closed account again.
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4 years ago
Comments from the player:
Good morning some time ago I asked you for help to close the game account on casino cashpot for gambling problems .... you helped me .... after a few months I decided to reopen the account ... I thought that would have remained closed given the problem for which it had been closed instead an email was enough and it was immediately reopened .... I realized that ancira mine is not a game just for fun .... I didn't want to rewrite a complaint and I asked for a small gift to play on the casino .... the answer was that if you want or play and I have to deposit ancira .... I was wrong to reopen the account. but cashpot casino had no respect for mine problem and tried to take advantage of my addiction to make me make other deposits ... I kindly ask you to always close the account is not to reopen it.
Thanks Guru
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4 years ago
Dear Isa,
Thank you very much for contacting us again. I’m sorry to hear about your problem.
@Cashpot Casino, could you please advise? The player has requested to close her account permanently.
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4 years ago
We apologise for the delay.
We can confirm that the player's account is now permanently closed and self-excluded.
Back in March 2020 when the player raised the issue with her account closure, she was contacted directly and she had informed the casino that she is only taking a break. And the reason she wanted closure was that she was not happy with the bonuses provided on her account. Claims regarding her self-exclusion was retracted and therefore her account was placed in timeout as requested.
The player has sent an email requesting to reopen her account multiple times as well as visiting the casino live chat. The casino has complied to the player's request. It shows on her recent account activity that she was refused free cash bonuses on her account which lead to this complaint again.
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4 years ago
Dear Isa,
Please see the casino’s answer above. If there’s anything else, we could assist you with let us know. If you wish to close your account permanently, please contact the casino. Thank you in advance for your reply.
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4 years ago
Dear Isa,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
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4 years ago
Translation
email from the player:
"Good evening I no longer answered because the casino closed the account and therefore I no longer thought about the complaint ... but I wanted to reply on the bonus fact ... it is true that I asked for them but they continued to keep the account open despite I sent dozens of emails to ask for their closure ... thanks to casino guru the account was finally closed definitively .... in fact I had been tempted to try again but finally the casino respected the rules since the reason for the closure it was serious ...
I thank casino Guru for the support and I hope that cashpot casino also respects the problems of other players who are facing an unsuitable period of play.
Thanks again
good evening"
Edited by a Casino Guru admin
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4 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Isa for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
