Cashpot Casino - Player didn’t receive his full winning.

Well, I withdraw € 3870 the € 70 were from the VIP points that redeem them ... then I talked to a manager and told him that if he canceled the withdrawal if he could make the same bets as before changing the € 70 ... the bets were not They could overcome € 119, because he told me that I speak with finesse and could make those bets and repeated several times if he was going to have problems and told me not to worry, well, I canceled the withdrawal and I did not spend € 119 and I won 4200 € to withdraw them ... well they told me that they only paid me € 1500 ... I told them that a manager told me to make those bets I had pictures of the conversation, because nothing they ignored me and they didn't pay me .. the casino It was € 2700 for the face ... it is a scammer casino ..... again they gave me a € 50 bonus that transforms into real money and with that I won € 1112 because they only paid me € 100 ... as I can claim the money they owe me? is there any way to get paid ... someone who helps denounce them go to trial or something? Thank you

Hello Juan.

Thank you for contacting us with your problem. We are sorry to hear about your issues. I see that this complaint is a little more complicated. You mentioned that you have a picture of the conversation with the manager, could you please attach the image here? In case that is it possible, could you please send us your game and bonus history?

Dear Juan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I don't have the conversations anymore, but they said that if they had them, and I can't see the history anymore, they've written me off ... and anyway when the account was open I couldn't see them. What I can do,?

Hello Juan.

We contact the casino and will try to get some answers from them. Unfortunately, without the game history, we can't investigate it so easily.

They should register me again to see if they can give me the record ... and they also gave me € 50 of a bond that transforms into real money and I won € 1100 because they called me and told me it was a lot and they only paid less 100 € .. they told me that all the casinos are like that and that is a lie because in the unique casino when they give me a bonus and I convert it into real money they pay me everything I earn .. thank you if there is luck and they pay me my money

We would like to ask the Cashpot Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

I am sorry Juan that we didn't help you. The casino is non-responsive to us.