CashiMashi Casino - Player’s bonus winnings have been voided.

Hallo mir würde vorgeworfen ich hätte mit mehr als 5€ pro Dreh gespielt. Was zu tausend Prozent nicht stimmt. Das Casino hatte Zeitweise technische Probleme. Ich habe eine Email an den Support geschrieben das mir bitte die Verstöße nachgewiesen werden sollen. Also sprich eine Auflistung aller meiner drehs. Ich habe bis heute keine Antwort erhalten. Ich weiß auch wieso weil das Betrüger sind. Komischer weise habe ich heute nachgeschaut in dem Verlauf der ganzen drehs. Und alle drehs die ich am 1.2. Gemacht habe sind auf einmal verschwunden. Komisch oder.

Dear Flashdd,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found https://www.cashimashi.com/bonus-terms:

„You may not place any bets that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is 5 EUR (or the equivalent in any other currency) per bet/spin or equivalent, unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that it is your responsibility to ensure that you are aware of the maximum bonus bet size. For cases where bets are deemed to have exceeded the maximum bonus bet size, an account may be reviewed, and the bonus funds confiscated in the process."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.

If you are aware of placing higher bets then the allowed ones, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Please do not hesitate to forward your game history along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly, otherwise, I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Vielen Dank erstmal für Ihre Antwort. Das ist ja eben das. Ich weiß zu tausend Prozent das ich nicht gegen die Bonus Bedingungen verstoßen habe. Das höchste Pro Dreh was ich genutzt habe war 0,85€.

Thank you, Flashdd, for your email. Could you please advise if you have tried requesting your game history from the casino? In order to assess the whole situation completely, we will need the entire bonus game analysis. 

Guten Morgen ja hab ich werde ihnen ein Screenshot der Mail zukommen lassen. Ich habe bis heute keine Antwort bekommen.

Thank you very much, Flashdd, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Vielen Dank für Ihre Hilfe 😊.

I would like to ask CashiMashi to join us and help us resolve the player's issue.

Ich bin gespannt ob Sie eine Antwort erhalten. Danke

Hi Flashdd,

I checked your case & you played over the maximum bet size from 5 Euro which is against our Bonus Terms!

If you contact me direct :

oh@cashimashi.com

i will forward you the bet history where you can see all.

Thanks,

Oliver

Cashimashi Customer Support Manager

Dear CashiMashi,

Could you please also forward me the relevant proof? Please send it to nikolas.b@casino.guru.

Hi Nick,

done!

Dear Flashdd,

We have received your bet history from the casino, showing that you have really used some bets over 5€. Could you please specify the exact date when you played with the bonus money and when did you finish the wagering requirement?

Am 1.2.2021 17.25 Uhr hab ich die Auszahlung beantragt. Also denk ich mal das am 1.2.2021 gegen Nachmittag, die umsatzbedingungen erledigt waren. Ich kann ihn auch gern ein Screenshot von der Auszahlungs Beantragung zu kommen lassen.

Dear Flashdd,

We have received relevant proof from the casino that you have used bets above 5€ while you were using bonus money. I'm really sorry that we could not help you more but as you breached the casino terms, the casino had right to confiscate your winnings. Please do not hesitate to contact us if you will come across any trouble again in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru