The player from Germany had his account blocked without further explanation. After a closer examination, we ended up rejecting this complaint as unjustified.
The player from Germany had his account blocked without further explanation. After a closer examination, we ended up rejecting this complaint as unjustified.
The player from Germany had his account blocked without further explanation. After a closer examination, we ended up rejecting this complaint as unjustified.
, hello, my complaint started like this i was or am at steak 7 sister site partner site of kashimachi, i had a problem with the betting history the history of my spins was paid unfairly as is weird unfair in my opinion but i accepted it I maybe just had bad luck at kashimachi the next day had the same problem €45 and was winning 25 cents or nothing on every fifth spin at 50 cent pocket so from my perspective on the betting aspect it was unfair and I am I am currently still writing to the supporters and the user, probably from the board, wrote me very unfriendly where the problem is and I have proven it with screenshots that I also had a complaint with you yesterday on the partner site and that I could get a refund my attitude would like to have or 50 free spins but i was told no the spins t is currently correctly credited to us and since there is no refund then she wrote on it if it keeps going like this that you are constantly asking the agents for free spins or a bonus amount I have to block your account I had manipulated the e-mails in the past so that I could get free spins received and I apologized and that has already been clarified and I was also accused of it again although it has been clarified so it was not said that I did it again but it was just hinted again that I was betting or always trying 50 To get free spins anything, it's really just that it's unfair from my point of view, that it's not correct, that's why I contacted support and didn't hear that I have a game problem that I'm getting on my nerves, so to speak, even though questions don't cost anything there there is still no reason in my opinion to legally block the account d That's why I demand that if they block my account without a reason, I get my entire deposit without the profits, which are significantly more than 8000 and I don't think it's correct and it's a cheek that the city of support explains to me or also helps what exactly is coming those with false hints towards game problem. Then after she had my account blocked she comes with the answer I wanted to hear it's not a technical problem I answered that's exactly the question I wanted my answer and yes that's why I'm here at Casino with Guru., their Assuming I have more screenshots that I can prove, but I can't upload them here because it doesn't fit, so I'm happy to email them I've downloaded a few trailers here, namely the service and my betting history, not the complete one overview
, hallo, meine Beschwerde fing so an ich war oder bin bei Steak 7 Schwesterseite Partnerseite von kashimachi, hatte ich einen Problem gehabt mit dem wettverlauf die Historie meiner Spins da ist komisch unfair nach meiner Meinung her unfair bezahlt worden ist dennoch habe ich es akzeptiert dass ich vielleicht nur Unglück hatte am nächsten Tag bei kashimachi dasselbe Problem habe 45 € gehabt und habe wettverlauf bei jedem fünften Spin bei 50 Cent Fach gerade mal 25 Cent gewonnen oder garnichts, also laut meiner Perspektive im wettverlauf der Hinsicht war es unfair und ich habe bin aktuell noch mit den Supporter am schreiben und die Anwenderin also wahrscheinlich vom Vorstand hat mir also sehr unfreundlich geschrieben wo das Problem ist liegt und ich habe es mit Screenshots unter Beweis gestellt dass ich auch gestern bei euch in der Partnerseite Beschwerde hatte und dass ich eine Rückerstattung meiner Einstellung gerne haben will oder 50 Freispiele dennoch wurde mir gesagt nein die spinnst uns aktuell korrekt gutgeschrieben und da es keine Rückerstattung gibt dann hat sie drauf geschrieben wenn es weiterhin so läuft dass Du permanent die Agenten nach Freispiele fragst oder einen Bonusbetrag muss ich deinen Account sperren ich hatte dennoch Vergangenheit die E-Mails manipuliert so dass ich Freispiele bekomme und habe mich aber auch entschuldigt und das wurde auch schon geklärt und das wurde mir auch wieder vorgeworfen obwohl geklärt worden ist also das wurde jetzt nicht gesagt dass ich das nochmals gemacht habe aber es wurde einfach nur nochmals angedeutet dass ich wettverlaufs oder immer versuche 50 Freispiele irgendwas zu bekommen mir geht's eigentlich nur darum dass es unfair ist nach meiner Hinsicht dass es nicht korrekt ist darum habe ich mich einem Support gewendet und nicht zu hören dass ich ein spielproblem habe dass ich sozusagen auf die Nerven gehe obwohl Fragen nichts kostet da gibt es trotzdem keinen Grund meine Meinung her rechtlich das Account zu sperren deswegen verlange ich wenn die schon ohne einen Grund meinen Account sperren steht mir meine gesamte Einzahlung ohne die Gewinne zu das sind wesentlich mehr als 8000 und ich finde es nicht korrekt und eine Frechheit das Stadt des support mir erklärt oder auch hilft was ist genau ist kommen die mit falscher Andeutungen auf spielproblem zu. Dann nachdem sie mein Konto, sperren lassen hat kommt die mit der Antwort die ich gerne hören wollte das ist kein technischer Problem darauf habe ich geantwortet auf genau diese Frage wollte ich meine Antwort und ja deswegen bin ich jetzt hier bei Casino bei Guru., deren Fall annimmt ich habe noch weitere Screenshots die ich unter Beweis stellen kann aber hier kann ich die nicht hochladen weil es nicht passt also dann nur gerne per E-Mail ich habe paar Anhänger hier heruntergeladet und zwar der Service und meinen wettverlauf nicht der komplette nur eine Übersicht
Dear GTatari,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
Dear GTatari,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
Yes, I am entitled to my cashback and can still request a refund of all my deposits that I have made and I need your help there.
Ja mir steht ja mein cashback zu und kann trotzdem verlangen alle meine Einzahlungen die ich getätigt habe Rückerstatten und da brauche ich ihre Hilfe.
Dear GTatari,
If your account was blocked, I'm afraid you are not entitled to your bonus funds. Of course, we would try to help you if the real money is being held by the casino but unfortunately, that's not the case. Could you please advise why do you believe that you should receive a refund of all your deposits? Looking forward to hearing from you.
Dear GTatari,
If your account was blocked, I'm afraid you are not entitled to your bonus funds. Of course, we would try to help you if the real money is being held by the casino but unfortunately, that's not the case. Could you please advise why do you believe that you should receive a refund of all your deposits? Looking forward to hearing from you.
Therefore, losses from online gambling can be claimed back up to 10 years retrospectively. This also applies to losses in the online casino that occurred after July 1st, 2021. German courts agree with gamblers, because gambling on the internet is often forbidden. 🇬🇧
Deshalb Verluste aus Online Glücksspiel können bis zu 10 Jahre rückwirkend zurückgefordert werden. Dies gilt auch für Verluste im Onlinecasino, die nach dem 01.07.2021 entstanden sind. Deutsche Gerichte geben Spielern Recht, denn Glücksspiele im Internet sind oft verboten. 🇩🇪
Are you requesting a full deposit refund because you lost your funds in a casino that doesn't hold German License? I'm afraid we won't be able to help you with this case. Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator resolving players’ disputes. We have no authority to enforce the legality of rules.
Are you requesting a full deposit refund because you lost your funds in a casino that doesn't hold German License? I'm afraid we won't be able to help you with this case. Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator resolving players’ disputes. We have no authority to enforce the legality of rules.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, as your deposits were lost already and no funds are being held by the casino, I will now reject this complaint. Thank you for your understanding.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, as your deposits were lost already and no funds are being held by the casino, I will now reject this complaint. Thank you for your understanding.
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