Cashed Casino - Player's withdrawal is delayed.

On Sunday, I made a deposit, which was processed successfully, of course. I played a slot game using both my real balance and bonus balance. After unlocking the bonus balance, I continued playing with the real balance and eventually reached an amount of 500 euros and requested a withdrawal.

I waited the entire day on Monday and half of Tuesday, but the withdrawal was still not approved. So yesterday, I canceled the withdrawal and made a new request for a withdrawal of 500 euros. However, as of today, it has still not been approved, and I do not understand why. I know that withdrawals take between 3 to 5 business days, but we are talking about the fact that the withdrawal hasn’t even been approved in 72 hours. I can't understand the reason for this, especially since everything went smoothly, including the deposit.

I await your clarification since every time I try to open the live chat, I get an error, and therefore I cannot speak to anyone, almost as if they know. But look at that!

Hello Pippos94,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cashed Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello and thank you for your interest, the account appears to have already been verified at the time of registration because no document or anything else is required, I am also in the process of verifying the account and there is no verification to be done.

this is my first withdrawal and I have used it

the bonus and then I continued with my real money which was actually then my real balance.

the last time I spoke to the casino chat was on Monday and they told me that I had to wait then from that day on I couldn't speak to anyone because it gave me an error if I opened the chat and therefore I had no one to talk to

Hello Pippos94,

As advised above, we recommend to wait 14 days for any withdrawals. Please let us know in case it would take longer.

ok as of today the withdrawal still needs to be approved and 10 days have passed, I don't understand why

Dear Pippos94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The withdrawal was accepted and the money arrived 12 days after the withdrawal request, now I requested another one yesterday I will update you if it takes another two weeks or less

I wanted to ask you another piece of information, since I have an amount greater than 2000 euros to withdraw, is it possible that the maximum withdrawable amount is 500 euros? By doing this I have to make 4 transactions of 500 euros, and if each transaction takes 10 to 14 days, will I be able to withdraw all this money in 2 months, is there no other solution?

Dear Pippos94,

Glad to hear that the money arrived.

According to the casino terms, you should be able to request 500€ daily. Isn't it possible to request a new withdrawal if 1 is pending?

Dear Pippos94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.