The player from Chile had initiated a withdrawal request for 500 Euros at Cashalot Casino on April 12th. Despite repeated inquiries, the withdrawal was not processed. We had asked the player to provide a screenshot of the withdrawal request for further investigation. However, due to Cashalot Casino's history of non-responsiveness to our attempts at mediation, we were forced to close the complaint as 'unresolved'.
Cashalot Casino - Player's withdrawal is delayed.
Black points: 129
Amount: €500
Cashalot Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Cashalot Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
7 months ago
Public
Public
7 months ago
Translation
Hello: Since April 12th, Cashalot Casino has processed a withdrawal request of 500 Euros which I made via the chat function. They keep providing the same response which states that the withdrawal can sometimes take longer than expected, but ultimately, the casino is not paying out.
Automatic translation:
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7 months ago
Dear Gabyplayed,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
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7 months ago
Dear Gabyplayed,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Cashalot Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Cashalot Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
