The player from Sweden was experiencing a delay in his withdrawal process which had been pending for a month. Despite our attempts to understand the situation and assist him, the player did not respond to our inquiries. Consequently, we could not proceed with the investigation and had to reject the complaint due to lack of communication from the player's end.
Cashalot Casino - Player’s withdrawal is delayed.
Amount: €3,598
Cashalot Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
12 months ago
Hello, they have constantly downvoted me for 1 month, they do not pay my money, please help me with this issue.
Public
Public
12 months ago
Dear yldrm07119,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your withdrawal request has been pending for a month? Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
11 months ago
Dear yldrm07119,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
