The player from Brazil had experienced repeated delays and cancellations of her withdrawal requests, despite her account having been verified. She had been dissatisfied with the casino's customer service and had expressed frustration over the extended waiting period. However, after her complaint had been lodged, the issue had been successfully resolved and she had confirmed the receipt of her funds. We had then marked the complaint as 'resolved' in our system.
Cashalot Casino - Player's withdrawal has been delayed.
Amount: 3,400 R$
Cashalot Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Cashalot Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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10 months ago
Dear Maria2024,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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10 months ago
Translation
Unfortunately there was no point in complaining... Today I checked and my withdrawal was canceled by the casino, without any explanation as to why... I made a new withdrawal, I have to wait a few more days... and they asked us to be patient and wait another 14 days before submitting the complaint . This is the second time they cancel.. after several days waiting for the money.
I don't understand why it takes so long... If to play, you only credit when you receive payment and why do we have to wait 14 days or more, o A total disappointment with the casino... a lack of respect for consumers... No credibility none.. ZERO!!!!
Other sites make pix at the time of withdrawal..
I made a new withdrawal now, and I would like a date, because the money I earned is rightfully mine, since adding the two cancellations, it has already been almost 14 days..
I'm sure I'll be answered soon... Thank you in advance...
Maria
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10 months ago
Translation
I came here to confirm receipt of the credits, thank everyone for their help in solving the problem... Thank you very much
Therefore, the problem was solved.
Maria
Automatic translation:
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10 months ago
Dear Maria2024,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
