The player from Spain has requested a withdrawal three weeks ago. It hasn’t been received yet. We rejected this complaint as it was sports betting related.
Cashalot Casino - Player’s withdrawal has been delayed.
Amount: €3,000.17
Cashalot Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello,
After having my account verified, a first withdrawal was canceled asking me to do it with a different card, a credit card, since they had problems with Visa, what better Mastercard.
Requesting the same refund again with the new card already verified, pending withdrawal since 01/25, today I see that it has been canceled, without even receiving a reason why, almost 4 weeks later.
To all this indicate that I have not accepted or used any bonus, and that all my game has been based on sports betting and that I would have bet several times the amount initially deposited, so there is no possible excuse.
I hope you can help me since it is an obvious case of withholding of funds.
Thanks a lot,
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2 years ago
Dear Albertoleo,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed due to limited availability of payment methods?
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.
Could you please advise if you have been informed about any alternative method to withdraw your winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hello,
After 3 weeks, my withdrawal has been canceled without any notification or indication of the reason. Initially, as I have mentioned, they asked me to request the withdrawal on a different card than the original (mastercard instead of visa). Clearly, this is to hold my funds.
Through the chat they have not known / wanted to answer me why they have canceled my withdrawal.
After reading other complaints about the casino, on my own initiative, I have requested a new withdrawal through MiFinity this time, in case it can speed up the process and leave them without excuses. Update: I have been denied this method too, again without explanation or email or anything.
Please, could you contact cashalot so they can pay me? Thanks
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2 years ago
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They reply with this. As I already said, they are sports bets on tennis, on international events at the ATP250 level, simple to win. There is nothing to investigate… my funds are being held for no reason for almost a month.
on Feb. 18, 2022, at 11:28, payment cashalot.bet
Hello!
Your withdrawal request has been canceled because our finance department needs more time to check your gaming activity.
Please wait. This may take some time.
Best regards!
cashalot.bet Support Service!
Edited
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2 years ago
I understand. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Could you please advise if you have played in the casino section too, or sports betting only?
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2 years ago
Translation
You only bet, but the cashalot casino is the same no matter what you play.
As you know, the problem is that they don't pay me my winnings and I have seen that on other occasions they have managed to help other players. Tell me what you need please! Thanks
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2 years ago
Please understand that the casino is checking your gaming activity (your sports betting) and we don't have enough inside to judge the investigation outcome.
If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. I can contact the casino on your behalf and try to get some more information. Please let me know how you'd like to proceed.
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2 years ago
Thank you very much, Albertoleo, for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.
I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.
I contacted the casino requesting more information and will continue our communication via emails.
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