The player from Germany had his winnings from sports betting voided due to an accusation of using prohibited strategy. We rejected this complaint as it was sports betting related.
Cashalot Casino - Player’s winnings have been cancelled.
Amount: €10,000
Cashalot Casino
Safety Index:Very lowSafety Index
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1.7
Cashalot Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Deposits are accepted, account verification with no issues, then the rude awakening on the first withdrawal. I used a prohibited strategy in sports betting to increase my profit. (Basically the point in sports betting!)
I don't get any further explanations on request. Account has been closed, support keeps referring to my alleged rule violation. I am not aware of how to use a strategy in sports betting. Bets are offered and a maximum stake is stated. No way to cheat if the bets are accepted by the bookmaker. There was no response to the request to forward this to the management. I'm pissed off, but apparently unfortunately fell for rip-offs.
Automatic translation:
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2 years ago
Dear marvellous6,
Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.
Please let me know how you would like to proceed.
Thank you very much for your understanding.
Best regards,
Petronela
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2 years ago
Thank you very much, marvellous6, for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.
I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.
I contacted the casino requesting more information and will continue our communication via emails.
