The player from Germany had completed a bonus round and was left with €1100, but the casino had reduced his balance to €136, stating that the bonus winnings were not credited. The Complaints Team had attempted to gather more information from the player to better understand the situation, however, the player did not respond to their queries. Consequently, the team was unable to investigate further and had to reject the complaint.
Cashalot Casino - Player's bonus winnings were confiscated.
Amount: €1,100
Cashalot Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Cashalot Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
Played a normal Bonus and finished the Bonus with 1100€ after that the total subtracted to 136€? They told me that you actually dont get the bonus money. They really scam the player....
Public
Public
9 months ago
Dear TheSchmidmaker,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that your bonus winnings were capped at 136€?
- Could you please clarify which bonus you played with?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
