The player from Italy had his bonus winnings cancelled due to a bonus rules violation. We rejected the complaint because the player didn't respond to our messages and questions.
Cashalot Casino - Player’s bonus winnings have been voided.
Amount: €5,000
Cashalot Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Cashalot Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I register with cashalot.bet
at the first top-up of € 20 they give me a € 40 bonus I started playing the slots I win € 2300 the bonus is converted into € 100 ... in several days I load € 20 of which I always lose ... ..one day I do a top-up of € 20 and by playing I win € 5000 ... the result was that the win was not paid to me because I was playing with an active bonus already converted with € 100 of which I had already played and lost ... ..
Automatic translation:
Public
Public
2 years ago
Dear Michele,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any specific explanation from the casino which exact rule has been breached and why your winnings have been confiscated?
If there’s any relevant communication between you and the casino, please forward it along with your bonus and cashier histories to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
