The player from Italy had his bonus winnings cancelled due to a bonus rules violation. We rejected the complaint because the player didn't respond to our messages and questions.
Cashalot Casino - Player’s bonus winnings have been voided.
Amount: €5,000
Cashalot Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I register with cashalot.bet
at the first top-up of € 20 they give me a € 40 bonus I started playing the slots I win € 2300 the bonus is converted into € 100 ... in several days I load € 20 of which I always lose ... ..one day I do a top-up of € 20 and by playing I win € 5000 ... the result was that the win was not paid to me because I was playing with an active bonus already converted with € 100 of which I had already played and lost ... ..
Automatic translation:
Public
Public
1 year ago
Dear Michele,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any specific explanation from the casino which exact rule has been breached and why your winnings have been confiscated?
If there’s any relevant communication between you and the casino, please forward it along with your bonus and cashier histories to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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