The player from Finland had his bonus winnings reduced before completing the required wagering. We rejected the complaint because the player didn't respond to our messages and questions.
Cashalot Casino - Player’s bonus winnings have been capped.
Amount: €300
Cashalot Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Cashalot Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I took the bonus when I had almost recycled it so sldo lost half, so I had about 300 e and it suddenly dropped 149 e. There are only 70 cents left to recycle
Automatic translation:
Public
Public
2 years ago
Dear Aleksi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any specific explanation from the casino which exact rule has been breached and why your winnings have been reduced?
Lastly, could you please specify which exact bonus you have redeemed and played? I would like to check the terms and conditions.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
