Cashalot Casino - Player’s attempts to close his account have been overlooked.

I have already sent this casino several emails to close the account and they do not do it, I have spoken with an agent in the chat and I have asked them to close the account and they do not do it, they always drag me until I have lost respect. They tell me that I have to send them my ID to close the account. And I don't know I'm going to send them. I just want to close my account at this lousy casino. Thank you.

Dear JackerGoya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have checked the terms and conditions, and this is what I found:

„7. Account Closure

7.1. You may close your Account at any time and request a withdrawal of the balance of the Account, subject to the deduction of relevant withdrawal charges. To close your Account, you must first cancel any open bets if applicable, and contact the Website customer support. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction you shall inform cashalot.bet."

Could you please forward emails or screenshots showing that you have sent this request? My email address is kristina.s@casino.guru. Please also forward any other relevant communication between you and the casino. Alternatively, you can post it here.

Thank you in advance for your reply.

Best regards,

Kristina

there OS I send the photos of the mails. Thank you I want to close the account and they tell me that I have to verify it with my ID first and that doesn't make sense. I am not going to send them my ID because it is a very bad casino.

Thank you for your reply, JackerGoya. I understand your point of view, however, if this is the only thing the casino needs to close your account, I would recommend that you provide the required document.

Unfortunately, closing an account is simple and has almost no impact on the player - the player can reopen the account anytime, the casino can try to persuade the player to stay and the casino has no obligation to the player. I am sorry, but we cannot punish the casino for keeping your account opened.

Ok

Unfortunately, after gathering all the necessary information we have decided to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.