HomeComplaintsCashalot Casino - Player is asking for help.

Cashalot Casino - Player is asking for help.

Amount: €420

Cashalot Casino
Safety Index:Very low
Submitted: 12 Jan 2022 | Case closed : 26 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Italy claims that the casino doesn't pay out. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

They do not pay

Automatic translation:
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2 years ago

Dear Jose,

Thank you very much for submitting your complaint. I’m afraid I will need more information regarding your problem. Please could you elaborate? Would you be so kind and describe what happened in more detail?

Do you currently have any pending withdrawals?

I will be waiting for your reply patiently.

Best regards,

Kristina

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Public
2 years ago

Dear Jose,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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