The player from Italy claims that the casino doesn't pay out. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Jose,
Thank you very much for submitting your complaint. I’m afraid I will need more information regarding your problem. Please could you elaborate? Would you be so kind and describe what happened in more detail?
Do you currently have any pending withdrawals?
I will be waiting for your reply patiently.
Best regards,
Kristina