The player form Italy claims her deposited money disappeared without playing. She asks for a deposit refund. We rejected the complaint because the player didn't respond to our messages and questions.
I have to submit the complaint because the deposit I was playing with is gone.
The value without my betting.
I asked for a refund and they said I played it.
Which is not true because otherwise I would have continued.
Either the site is scammed or in any case it is not sure because my amount has disappeared without me withdrawing.
I want a refund.
Hello Mariagrazia,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify how much money you deposited, and how much money disappeared from your account?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
Also, please forward me your game history starting from the moment you made this deposit.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina