The player from Austria has been accused of using betting strategy. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
Cashalot Casino - Player has been accused of using strategy.
Black points: 303
Amount: €3,200
Cashalot Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Cashalot Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
8 months ago
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3 years ago
Translation
Good day
The casino refuses to pay out my winnings of 3200 euros and claims I have played with a strategy and now they say everything is wake my money
I can only press a button on my cell phone and nothing more
I honestly won
Please help quickly
Many Thanks
Automatic translation:
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3 years ago
Hello ToniG81,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus? Did the casino mention any specific rule that has been breached? Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
There is no strategy in Route 666
You can just press a button on your phone and then spin the spins
A bottomless cheek such a claim by cashalot
Thanks for your help
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3 years ago
Thank you very much ToniG81 for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hi ToniG81,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Cashalot Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
Translation
Thanks for your help
I hope there is a lick in and take a look at the casino and you pay my winnings to me
Automatic translation:
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3 years ago
We would like to ask Cashalot Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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3 years ago
Hi ToniG81,
I tried to get in touch with the casino repeatedly but had no success. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (peter.m@casino.guru). I wish I could be of more help.
Best regards
Peter
