Cashalot Casino - Player complains that they didn’t win anything.

ртп на плайн го стоит 87 %

Dear nraasmall,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

https://ibb.co/VBGtB3z

не дело в том что я проиграл дело в том что я спросил какое у вас ртп говорят 95-98% а на самом деле 87 %

I’m truly sorry but the only recommendation would be to contact the game provider.

I wish I could be of more help but I’m afraid there’s not much we can do for you in this case. 

Dear nraasmall,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.