Casabet.io Casino - Player's winnings have been confiscated.

I made a deposit with Ethereum yesterday. The deposit equals an amount of about 530,- nok. Recieved a welcomebonus of 100%.

Wagered the bonus 100%. Totalt winnings after bonus was cleared was 10.000 nok. Because of the bonus terms, max 5x the deposit, they removed 7.500,- nok from my winnings. Left on the account for me to withdraw was about 2530,- nok.

After bonus was wagered I had about 2530,- nok on my casinoaccount. I played a little more, since the site did not allowed me to withdraw. Then I played until my balance was 5.000 nok. (Without bonus).

Recieved mail today that they again removed my winnings. Even when I played after the bonus was done. They have not right to do this.

The casino need to fix my balance to 5.000 nok and fix so that I can withdraw my money.

Dear Enilel,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casabet.io Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly that after you requested withdrawal your balance was reduced to approximately 2530 NOK again?
• Were you informed before you continued playing, that the bonus terms would stay in effect even after the wagering of the bonus was completed?
• Could you please forward the justification you received from the casino regarding this decision?
• Please share any supporting screenshots or communication with the casino here or to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.