Captain Jack Casino - Player’s withdrawal has been delayed.

I have a total of $5,000 to withdrawal but only request $2,000 it says I can't request over $2500 in a week. I used a coupon I understand that will be deductible. This casino keeps telling me they escalated this withdrawal check back in 48 hours. That was 2 weeks ago. They tell me same story every time.

Dear tammysuebrewer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Do I understand correctly that you accumulated your winnings with an active bonus?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes I have submitted all my verification documents. This is my 1st time making a withdrawal. Thank you.

I would like to add in order for the player to make a request for a withdrawal at the casino all your documents have to be verified in order to proceed.

Thank you very much for your reply, tammysuebrewer. What payment method to withdraw your winnings have you opted for, please? Also, could you please advise what is the current status of your withdrawal? Is it marked as pending or processed?

I have chosen wire transfer to my bank. The current status us the same. Today they told me wait another 3 to 5 days for answer.

Today I had captain jacks casino make an adjustment on my account. Thank you.

Do I understand correctly that you have already received your withdrawal? Or what kind of "adjustment" do you have in mind?

Captain Jack Casino correctly adjusted my account. Thank you

Well, I then assume that the issue has been resolved. I will now close the complaint as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.