Jannete, a skilled Casino Analyst at Casino Guru, dedicates her time to sourcing and gathering the latest information about online casinos. Her primary task is continuously updating our casino database, guaranteeing the inclusion of precise and reliable data for our users. In her university years, J...
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Jannete H.
Author
Jannete Hills
Casino Analyst
Jannete, a skilled Casino Analyst at Casino Guru, dedicates her time to sourcing and gathering the latest information about online casinos. Her primary task is continuously updating our casino database, guaranteeing the inclusion of precise and reliable data for our users. In her university years, J...
Captain Jack Casino was tested by our casino review team. They used our casino review methodology to look at its strong points and the areas that need work. Our team checked the casino's Terms and Conditions, licenses, player complaints, support, and limits. They used these to find out if this casino is safe and honest or a risk to players.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Captain Jack Casino has an Above average Safety Index of 6.6, which makes it an acceptable option for some players, but there are many casinos that rank even higher in terms of fairness and safety. Read our Captain Jack Casino review to discover more about this casino and decide whether it is a suitable option for you.
Fairness and safety of Captain Jack Casino
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Captain Jack Casino, we meticulously evaluated and analyzed the Terms and Conditions of Captain Jack Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .
According to our approximate calculation or collected information, Captain Jack Casino is a very large online casino. In relation to its size, it has a low value of withheld winnings in complaints from players. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
We did not find Captain Jack Casino on any relevant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All of that, together with other factors considered in our review, has resulted in Captain Jack Casino having a Safety Index of 6.6, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.
Note: According to our records, Captain Jack Casino is related to 25 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Captain Jack Casino.
Captain Jack Casino T&Cs
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Captain Jack Casino to be somewhat unfair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints related to Captain Jack Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We currently have 4 complaints directly about this casino in our database, as well as 303 complaints about other casinos related to it. Because of these complaints, we've given this casino 2,307 black points in total, out of which 1,195 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Captain Jack Casino
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
Captain Jack Casino has a Mixed User feedback score based on the 12 user reviews in our database. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Captain Jack Casino company information and licenses
Captain Jack Casino belongs to Primrose Media Limited and has estimated yearly revenues over $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.
To the best of our knowledge, Captain Jack Casino has not been granted a license by any gambling regulatory authority.
About payment methods and win and withdrawal limits
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
USD 2,500 per week
No win limit
USD 5,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The table below contains information about the languages at Captain Jack Casino.
Language
Website
Customer support
Live chat
English
24/7
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. Since customer support can assist you with problems related to registration process at Captain Jack Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Captain Jack Casino to be average.
Captain Jack Casino slots and casino games
You can play these types of games at Captain Jack Casino: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Keno, Other card games, Crash games, Other games.
Titles supplied by 2 casino game providers are available. This includes Realtime Gaming, SpinLogic Gaming.
Captain Jack Casino bonus offers and codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
Our database presently holds 2 bonuses from Captain Jack Casino:
25 FREE SPINS on Wild Fire 7s
UNLIMITED 200% BONUS and 35 extra spins
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
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Company info
Owner
Primrose Media Limited
Established
2010
Estimated annual revenues
> $20,000,000
Casino Bonuses
Captain Jack Casino bonuses
Browse all bonuses offered by Captain Jack Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
User reviews of Captain Jack Casino
This is a place to share experience with Captain Jack Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I had a withdrawal request of 815$ over a month. When I contacted support first time, they brought a reason that my DL wil expire soon, and demanded other document. I pay your attention that it was valid and it is valid up to this day. However in addition I sent them the photo of my passport. After several days I contacted support again, because they didn't pay. After an hour of waiting for a support specialist, she assured that withdrawal will be performed soon and requested my BTC wallet address. Then again the same story. Why they delay payments for so long? Seems this guys just AVOID paying. They don't want to pay your winnings - that's all. Wake up friends! I had some experience in couple online casinos - some of them pay almost instantly. It could be a great casino, because they have good promotions, but all their promos are definitely useless if they just don't pay...
Edit. They do pay finally. But it mostly takes long time.
Captain Jack’s is a rip off do not play Captain Jack’s. I won $1500. I tried to withdraw it. They told me that I can’t withdraw it because I have more than one account with them. How do I know how many accounts Jack has I strongly advise nobody to play Captain Jack’s because they will not pay you. They refuse to pay. if you went on Captain Jack’s, you will not get paid. Don’t listen to him. Trust me. This casino is got to be the sorriest corrupt casino out there.
Captain jack casino, hasn't paid my winnings, I won $6.517.00 on April 10 2024 , I'm still waiting to get paid, they continue to request the same documents i keep sending over and over , I need my winnings, yet to receive them , the day before mothers day , would be nice to receive them on mother day.
Hoping to receive my way winnings, I'm trusting that captain jack casino is and can be trust worthy to customer, Thanks captain jack casino
Won over $1000 after depositing multiple times. Never broke TOS, and they have never paid me out.
I have escalated to management multiple times with support. After re-verifying multiple times, fulfilling more requests on top of that, the decision was simply "no."
Ace Revenue Group is in Costa Rica, and they answer to no one. There is ZERO rules and ZERO regulations for Casinos in Costa Rica. Even chat can not reply. They can legally keep every cent you give them.
If you’ve deposited recently, report it as fraud to your financial institution.
MIESERABEL is an understatement, I uploaded my documents 10,000 times and not once did it work, you're consciously aiming for the fact that you're fed up. I have over 900 euros in credit and I'm sure I won't get a single CENT DACVON
MIESERABEL ist noch untertrieben, 10tausend mal meine Dokumente hochgeladen und kein einziges mal hat es gepasst, man ziehlt bewusst darauf ab das man die Schnautze voll hat ich habe über 900 Euro Guthaben und bin mir sicher keinen einzigen CENT DACVON zu bekommen
I would give them 0 stars if I could I have been waiting since February 28th to withdraw my $2500 they keep asking for additional information additional information all the time I think they just don't want to pay out I think they're a scam and of fraud and they do not want to pay out what they owe
I really have no positive to add
It should not take almost a month for a player who plays ofto cash out it is just too complicated and they should not have to keep asking for the same verification over and over again it is ridiculous
This affiliated group does not allow you to authenticate with a Japanese driver's license or national ID card, so you can not withdraw.
この関連グループでは日本語の自動車免許や国民IDカードでは認証してもらえないので、出金出来ない。
It's easy to hit, so you can play quite a bit with just the bonus
当たりやすいのでボーナスだけでけっこう遊べます
I can't withdraw money because I can't authenticate with a driver's license
運転免許では認証出来ないから出金出来ない
colddrito
Unregistered user
• 3 years ago
I will start with this dont waste your money on this scam casino I haven't even deposit yet but when throu their no deposit bonus wager and have 100$waiting my documenta were sent 2 weeks ago but no replay as some of reviews says you have to wait 1 year,but ye all their sister's casinos are like this stay away from those rtg casinos there is enough good casinos out thefe.
if you win they scam you
supports is non existning
scotcher
Unregistered user
• 3 years ago
Last night I played Fortunate Buddha and won $541.00. Great huh? Guess what I have not been able to withdraw the money yet! I did not apply a bonus with my deposit so this withdrawal should be free and clear right? They keep mentioning their rules when applying a bonus but I did not. They keep sending me free play so I would play my balance down but I have and will not. I have sent them countless emails since this morning and sent them the documentation they neededn and I still have not heard from them! My last email I sent referred to getting my lawyer involved and it should not come to that, I just want my money! Keep this in mind when you play in their casino!
For the first time ever I won!, having played many- no deposit free spins at various casinos.The win was about 50x rollover, [$100] tried to collect, many emails[still got them] in July 2021, long stories- because I had 2 emails at that stage and may of logged on from both. Explained this to them with screen shots etc..To no avail. Would suggest gamers have separate gaming emails..Very disappointed.
Submitted my forms for account verification, no response. Chat link doesn't work and calling cust svc just says server unreachable
I was able to reach a cash out amount on a bonus
Can't seem to cash out, very glad I didn't deposit!
Safety Index explained
Safety Index of Captain Jack Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Captain Jack Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average6.6/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
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