The player from California had issues regarding the terms and conditions surrounding free chips and free roll tournaments. The player insisted that they had adhered to the terms, but the casino claimed otherwise, hindering their ability to make a withdrawal. He expressed frustration with the casino's refusal to pay out. However, we had determined that both free bonus winnings and winnings from free tournament rolls were considered free bonus funds. Consequently, we had rejected the complaint.

The player from North Carolina was suddenly logged out during a game due to alleged maintenance. When attempting to log back in, the account was found to be temporarily closed. The casino's customer service didn't give any explanation. We could not proceed with the investigation due to the player's lack of response to our queries, and the complaint was therefore rejected.

The player from California had been struggling to withdraw funds due to difficulties uploading documents for identity verification purposes. It was later discovered that this was a duplicate complaint and was therefore closed, with the original complaint continuing in its corresponding thread.

The player from California was dissatisfied with the casino experience. She reported a pending withdrawal of $8,117.29 from winnings accumulated with an active bonus since April 10, 2024. Despite verifying her identity and contacting the casino multiple times, her account remained under review. We contacted the casino, which clarified that the winnings were subject to a $100 maximum cashout due to a free welcome chip and requested further documentation for account verification. The player did not respond to our follow-up, leading to the complaint being rejected due to lack of response.

The player from the US had experienced a delay in the processing of his bitcoin withdrawal of $335.21. The withdrawal request had been placed more than a month ago, but the online casino had not provided any definitive timeline or updates despite multiple inquiries from the player. After the complaint had been lodged, the casino responded stating that the withdrawal had been approved at $133 after deducting the provided bonus of $202. The player later confirmed receipt of two payments totaling $117.60, suspecting the difference from the approved amount was due to a processing fee. We had confirmed the possibility of a processing fee and marked the complaint as resolved after the player had received his funds.

The player from Georgia had experienced issues with receiving her approved withdrawal from an online casino. Despite her documents having been verified, she had claimed that the casino's customer service was inconsistent and had stopped responding to her queries. The casino eventually confirmed that the payment had been made via Bitcoin and asked the player to confirm receipt. However, the player did not respond to further communications, which led us to reject the complaint due to lack of information.

The player from Mississippi had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The Complaints Team had advised the player that withdrawals could take some time to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. The team had extended the timer for the player's response by 7 days. However, due to the player's lack of response, the complaint couldn't be investigated further and was subsequently rejected.

The player from Ontario had been trying to withdraw his winnings, originally from a no-deposit bonus, since September 2023. Despite having followed all promotional rules and ensured the correct usage of the bonus, the casino kept delaying the payout, giving a waiting period of 2-10 business days each time. After the player's complaint, we asked the casino to provide an update on the status of the player’s withdrawal request. The casino representative had confirmed the player's Bitcoin address and escalated the withdrawal for payment. The player had then confirmed receipt of his funds, and we had marked the complaint as resolved.

The player from South Africa had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn't been received yet. The Complaints Team had advised the player that withdrawals could take some time, possibly due to KYC verification or high volume of withdrawal requests, and had asked the player to wait at least 14 days after requesting the withdrawal. Despite extending the time for response by 7 days, the player did not provide further information, leading to the team's inability to investigate further, and the complaint was rejected.

The player from the US had struggled with several Inclave casinos, including Captain Jack Casino, questioning their bonus coupon policies which resulted in winnings confiscation. He also mentioned a delay in payment along with not receiving the full amount of his winnings. The player's account had been fully verified and he had made a real-money deposit. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation or provide potential solutions. As a result, the complaint was rejected.

The player from Georgia had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player expressed frustration with the casino, stating that they had removed the funds from his account without paying him. Despite our team's efforts to assist and extend the resolution timeframe, the player stopped responding to our messages. As a result, we were unable to investigate further, leading to the rejection of the complaint.

The player from the US was unable to withdraw her winnings of $2,000 from Capitan Jack Casino. Despite having resolved previous hindrances such as debit card issues and having established a Bitcoin account as suggested by the casino, her requests were denied on the grounds of mixing bonuses, which the player disputed. We requested the player to provide specific dates of her deposit attempts, communication with the casino's support team, and any relevant screenshots or documentation. However, due to the lack of response from the player, we had to reject the case. The player retained the option to reopen the complaint in the future.

The player from Canada had played at an online casino using no-deposit bonuses and subsequently made a deposit to facilitate a withdrawal. However, the casino had denied her withdrawal request, citing the use of multiple bonuses. We had reached out to the player for additional details and clarification but received no response. Consequently, we had to reject the case due to the lack of communication from the player, which prevented us from further investigating the matter or providing potential solutions.

The player from the US had been experiencing a prolonged withdrawal process for a month. His withdrawal request, made in cryptocurrency, had remained pending despite the casino's policy stating a maximum of 10 days. The casino's responses had been ineffective and the player had been receiving offers he couldn't use due to the pending status. The player also raised concerns about the casino's interpretation of the maximum payout rules for cashback bonuses. We explained that the maximum cashout for a cashback bonus was calculated as twice the amount of the cashback but should not be less than $100. The player was still waiting to receive the approved $100 at the time of the last update. The Complaints Team had to reject the complaint due to lack of further response from the player.

The player from the United States had followed all the necessary steps to play through a bonus and cash out. However, her withdrawal of $120 had not been approved despite assurances from a casino representative. After the player raised a complaint, we had facilitated communication between her and the casino. The casino had requested additional documentation and confirmation of the player's Bitcoin address. The player had expressed concern about the safety of sharing her Bitcoin address and the history of her withdrawal requests being cancelled. We had assured her that her Bitcoin address would only be visible to us and the casino. Eventually, the player received her payment and expressed gratitude for our assistance. The issue had been successfully resolved.

The player had withdrawal issues with an online casino. Despite having adhered to the playthrough agreement, submitting three government-issued IDs, and winning 226.30, the casino blocked the player's withdrawal request while still accepting deposits. The player had never withdrawn before and all her IDs were rejected, but her selfie was accepted. Our team attempted to assist the player by asking for further details. However, the player did not respond to our queries, forcing us to reject the case.

The player from Germany had requested a withdrawal from the casino a month ago, but had not received the funds. The player had confirmed that he had met the sales requirements for a no deposit bonus and had deposited $10 in Bitcoin to verify the payment method. This had been his first time playing at this casino and he had not redeemed any bonuses before. The casino had responded that players from Germany were not allowed to cash out on free welcome chips but mentioned a recent Bitcoin transfer of $24. The situation had been reviewed by the casino's relevant department. The complaint had eventually been resolved successfully.

The player from Alaska, who had previously made successful withdrawals, had been concerned about multiple pending withdrawals with the online casino. Despite some having been approved, he hadn't received any payment for two weeks. After contacting the casino's support multiple times, he had submitted a complaint. We had asked the player for more information and then invited the casino representative to join the conversation. After the casino's intervention, the player had reported receiving a deposit, albeit less than expected, likely due to withdrawal fees. We had assumed this payment came from the casino in question and marked the complaint as resolved.

The player from the US claimed that after playing with a free bonus and making a verification deposit, they were only credited with half of the deposit amount and their winnings were invalidated and removed from their account. The player confirmed that the winnings were from a free bonus and no previous bonuses had been activated. The casino explained that the player had used consecutive free chips without making a cash deposit, which was against their terms and conditions. Despite the player's objections, the casino stood by its decision. We concluded that the casino had acted within its established rules and were forced to reject the complaint, advising the player to thoroughly read the bonus terms and conditions in the future.

The player from Washington had won $2500 while playing with a bonus at an online casino. He had made a $10 deposit as required for withdrawal, but his winnings were confiscated. The player alleged he was owed $1900 by the casino. After a series of communications, the Complaints Team contacted the casino for clarification. The casino argued that the player had breached their terms and conditions by using multiple accounts and consecutive no-deposit bonuses. After reviewing the evidence provided by the casino, we concluded that the casino had acted correctly and within its terms, thus rejecting the player's complaint as unjustified.

The player from Texas had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received yet. The Complaints Team had advised her to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could be caused by unfinished KYC verification or a high volume of withdrawal requests. The team had extended the complaint resolution timer by 7 days, but the player did not respond to their messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

The player from Singapore has waited almost three weeks for a withdrawal after meeting the minimum withdrawal requirement. Despite contact with the casino, which claims the problem is being escalated, the withdrawal has not been processed. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from Florida has experienced issues with their withdrawal due to complications with providing a Bitcoin address and resubmission attempts using coindraw. Despite approval on August 16, they are still waiting for their funds as of August 21. The complaint was closed as the player stopped responding.

The player from Ohio, has issues with withdrawing $100, despite meeting the play-through requirements due to incomplete account verification. We closed the complaint becasue the player didn't reply to our messages and questions.

A player from Nevada has encountered difficulties in redeeming his rewards. Despite attempting to complete a withdrawal, all funds were removed from his account by the casino manager, with no given explanation. The complaint was closed as the player stopped responding.

The player from Poland won $100 from a free chip but has been unable to contact the casino despite submitting all the required documents. The player confirmed the case was resolved, so we closed it accordingly.

The player from North Carolina requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

The player from Indiana had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We contacted the casino and found out that 2 of 3 withdrawal requests were already processed, and the third one was about to be approved by the casino. After several days, the player confirmed receiving their winnings in full amount, so we closed the complaint as resolved.

The player from the United States is experiencing difficulties withdrawing her winnings due to ongoing verification. The player's account had been verified, and the player confirmed receipt of the payment.

The player from the United States had his account blocked without further explanation. The complaint was rejected because the casino provided us with relevant evidence of multiple accounts created by the player.

The player from the United States has requested several withdrawals more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions. We’ve reopened this complaint as per the player’s request. The complaint was closed as 'unresolved' because there was no response from the casino. We reopened the complaint at the request of the casino because it was related to a different brand and therefore couldn't be resolved at Captain Jack. As a result, the complaint was rejected.

The player from the United States had their bonus winnings canceled without further explanation. The player's winnings were the result of using multiple free bonuses consecutively, without a deposit having been made in between. This is against the terms and conditions of the casino, and so the complaint was rejected.

The player from the US is experiencing difficulties withdrawing his winnings due to ongoing verification. As per the result of the verification process, the casino provided us with information of the player's using multiple free bonuses on 2 accounts, which was also supported by the evidence. We have rejected this complaint as unjustified.

The player struggles to verify his account for over 2 month. We rejected the complaint because the player failed to comply with the casino's bonus T&Cs, specifically free bonuses, and breached the "bonus to deposit ratio".

The player from the United States has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Finland had been waiting for their withdrawal to be processed for over 3 months before submitting the complaint. After the casino was notified about the player's complaint, it became clear that the player was not eligible to withdraw the funds as these were accumulated using a sticky bonus which, in this case, meant that a large portion of the amount would have been deducted upon withdrawal, leaving the player with an amount lower than the minimum withdrawable amount, as per the terms of the claimed bonus. The player was advised to cancel the withdrawal request and continue wagering the amount to get a chance to increase their balance. There were no further updates from the player, therefore, the complaint was closed as 'Rejected'.

The player from the United States had been waiting for his withdrawal to be processed for over 2 months before submitting the complaint. According to the last update from the player, the withdrawal was processed, however, the withdrawal amount was reduced. We rejected this complaint because the player stopped responding to our messages and questions.

The player from the US had her account closed after submitting documents for verification. The casino confiscated her winnings. The casino representatives provided us with a supporting evidence which proved that the player used multiple accounts, therefore we rejected this complaint.

The player from United States has requested a withdrawal more than three weeks ago. It has been pending since. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint. The player contacted us once more, stating that the issue was not resolved, therefore we reopened this complaint to give it one more chance. The player got payed and the case is resolved.

The player “REDSEVEN” wanted to withdraw $200 from his account. His withdrawal was approved on March 9th, 2017, but it had been delayed. After complaining, the player received his winnings on April 21st, 2017. Afterward, the player claimed he had a second request for another $200. He received a response from the casino only after complaining multiple times. The casino claimed there had been just one withdrawal in his account, to which the player reacted by including an e-mail from the casino’s customer support, saying the second request was going to be paid out in few days. No further evidence was provided by either side. The case is uncertain and we couldn’t decide whether the second $200 has been paid out or not.

Player had been waiting for more than a month. After he sent the documents for verification multiple times and updated his payment methods as required, the casino answered he would get his winnings in 72 hours. However, the player didn't receive his winnings. Casino claimed the money had been paid, the player still insisted on not having received anything. The case is uncertain, we couldn't decide as none of the sides provided any evidence.

The player from Australia has been waiting for his withdrawals since February. The casino managed to look into the issue and the withdrawals started coming to the player. The complaint was closed as 'resolved' since the withdrawals seem to be working to the player's satisfaction.

The player from Australia had been waiting to have her withdrawal processed for almost a month before submitting the complaint. The issue was resolved. Three weeks later, the player informed us she had received her funds.

The player won A$10,000 on May 22nd, 2019. All documents and withdrawals have been accepted and approved by the casino, but she only received A$2,480 and is still waiting for the rest. The issue was successfully resolved.

The player from Australia requested a withdrawal and after more than 2 weeks of waiting for payment decided to file a complaint. The player received payment approximately 4 weeks after submitting the withdrawal request. The complaint is resolved.

The player from Australia has requested a withdrawal more than a month ago. Unfortunately, it has not been received yet. The player informed us that he received the payment, so we closed the complaint accordingly.

The player from Australia requested a withdrawal and after 1 month of waiting for the payment, she decided to submit a complaint. The player received the payment more than 3.5 months after the original withdrawal request (approx. 2 weeks after reprocessing the payment) due to the lengthy and deeply investigation from the casino's side - a technical problem was identified in the delivery of the original payment. The complaint is resolved.

The player from Australia had her withdrawal requested six weeks ago. Unfortunately, it hasn’t been received yet. The withdrawal was received by the player eventually and the complaint is now resolved.

The player from Australia has had his winnings voided due to use of abusive language during his interactions with the customer support. He threatened to dispute his deposits. To prevent it, the casino decided to refund the player's deposit and void his winnings As the player's behaviour was clearly just a manifest of his frustration over, we considered the decision to be unreasonable and rule in favour of the player. The casino complied with our ruling and paid the player the disputed winnings. The complaint was closed as 'resolved'.

The player from Australia is experiencing difficulties completing the account verification due to additional required documents. The extra verification is mandatory if a player was born in a foreign country. The issue was resolved, the player received his winnings.

The player from Australia requested withdrawal. During the period of three months, while still having not received the money, the player changed his address and his ID is about to expire. Because of this, the player experiences difficulties proving his identity when trying to get his winnings. We’ve reopened this complaint as per the player’s request.

Emily requested two express withdrawals and the second withdrawal was declined. She resubmitted the second withdrawal and it got approved. The player expressed dissatisfaction with the casino’s withdrawal process. This case was successfully resolved.

The player from the United States had waited for a month to withdraw his winnings of $1300.07 from an online casino, despite having provided all the requested information. He had passed the KYC verification and had not made any successful withdrawals from the casino before. The player reported that the casino had delayed his withdrawal and closed the chat on him. After the player had provided all the relevant communication between him and the casino, we contacted the casino and confirmed the withdrawal amount. The casino then processed the withdrawal and the player confirmed receipt of his winnings. The issue had been successfully resolved.

The player from Australia requested a withdrawal four months prior to submitting this complaint. Once the casino was involved in the thread and was informed about the player's issue, the problem moved forward quite quickly. The player received his payment approximately 5 months after the withdrawal request was made. The complaint is resolved.

The player's withdrawal had been pending for over 2 weeks. The casino informed us that the payment was sent to the casino's payment provider a few days before the player submitted the complaint. The player later confirmed she had received the payment. The complaint was closed as 'resolved'.

The player from the United States had successfully played through a free play bonus and wanted to withdraw $100, but when she attempted to cash out, she was asked to make a verification deposit. She won $200.02 using the deposited money, but the casino confiscated it, claiming it was related to the initial cash-out bonus. The Complaints Team intervened, and after reviewing the situation, it was determined that the funds should not have been confiscated. The casino subsequently credited back $193.17 to her account and confirmed that her withdrawal request had been approved and sent for priority payment. The issue was resolved.

The player from the US had experienced issues with site accessibility after making a withdrawal request. Despite having received an email confirmation of her withdrawal, she hadn't been able to access the casino website from any of her devices. She discovered that her IP address was blocked, as she had been able to access the site using a VPN. After communicating with the Complaints Team, her issue had been resolved, and she confirmed that she received her payment. However, the issue with the IP address block remained, even though the player decided to stop using the casino.

The player from Indiana had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. The Complaints Team had suggested that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests, and had advised the player to wait at least 14 days before submitting a complaint. However, the player confirmed that he had received his payment on the third day after his withdrawal request. Consequently, we marked the complaint as 'resolved'.

The player from California had reported a delay in receiving his Bitcoin withdrawal from an online casino. He had stated that the casino had approved his request, but he hadn't received the payment despite being a KYC verified user with previous successful withdrawals. The player later confirmed that he had received his payout, and the issue had been resolved. We had subsequently marked the complaint as 'resolved' in our system.

The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After we contacted the casino, its representative promised to look into the matter to assist the player. In the next few days, the player informed about finally getting the payment, therefore we closed the complaint as resolved.

The player from South Africa is complaining about the lengthy verification process. The casino replied and stated that they had received the documents and that the player's account was now verified. The casino further asked for a payment method to use to process the player's withdrawal. The player provided this, and after some time, received their payment. Consequently, the complaint was closed as 'resolved'.

The player from United States had been waiting for her withdrawal for over a month before she submitted the complaint. The casino representative informed us the payment was processed and sent to the player's Bitcoin wallet. Two weeks later, the player confirmed she received the payment. The complaint was closed as 'resolved'.

The player from United States has requested withdrawal a month ago. Unfortunately, the payment hasn’t been received yet. After some delays the player was able to receive her funds and the complaint is resolved.

The player from Texas had been unable to access the online casino site and had experienced issues while requesting a payout. He hadn't been able to log into his account since November 1st and despite having been verified, he had been met with silence from the casino after multiple attempts to contact them. The casino finally responded, explaining that they had closed but would honor all legitimate winnings. After some delay due to the need to access financial data and arrange payment from a separate account, the casino confirmed that payment had been issued and delivered. The player had appreciated the team's efforts and the complaint had been resolved successfully.

The player struggled to verify her documents as they were rejected by the casino. The casino informed us about completed verification and finally the player was able to withdraw her winnings therefore the complaint is resolved.

The player from South Africa faced issues with her account at the casino due to a lack of response from customer support after sending multiple emails for assistance. She had not received any replies from both the provided support emails. The player wanted to withdraw her winnings and submitted the necessary documents for verification, but experienced delays in the process. After further communication, her account was verified, and the issue was resolved.

The player from Australia was highly dissatisfied as the casino voided a substantial portion of his player account balance due to an issue related to mixing promotional and real, withdrawable funds. After a second review of the player's case, the casino paid the player in full. The complaint was closed as 'Resolved'.

The player from Italy requested a withdrawal and after a few days of waiting for the payment, he decided to submit a complaint. His account was blocked because of an investigation, the casino required another documents for thorough identity verification from the player. The player received the payment approximately 1 week after the confirmation of receiving necessary documents by the casino's representative. The complaint is resolved.

The player's complaining about the casino's promotional offers through e-mail and phone. The complaint was resolved after the casino assured that they shouldn't send more promotional offers to the player.