Captain Jack Casino Review

The player from North Carolina was suddenly logged out during a game due to alleged maintenance. When attempting to log back in, the account was found to be temporarily closed. The casino's customer service didn't give any explanation. We could not proceed with the investigation due to the player's lack of response to our queries, and the complaint was therefore rejected.

The player from California had been struggling to withdraw funds due to difficulties uploading documents for identity verification purposes. It was later discovered that this was a duplicate complaint and was therefore closed, with the original complaint continuing in its corresponding thread.

The player from California was dissatisfied with the casino experience. She reported a pending withdrawal of $8,117.29 from winnings accumulated with an active bonus since April 10, 2024. Despite verifying her identity and contacting the casino multiple times, her account remained under review. We contacted the casino, which clarified that the winnings were subject to a $100 maximum cashout due to a free welcome chip and requested further documentation for account verification. The player did not respond to our follow-up, leading to the complaint being rejected due to lack of response.

The player from the US had experienced a delay in the processing of his bitcoin withdrawal of $335.21. The withdrawal request had been placed more than a month ago, but the online casino had not provided any definitive timeline or updates despite multiple inquiries from the player. After the complaint had been lodged, the casino responded stating that the withdrawal had been approved at $133 after deducting the provided bonus of $202. The player later confirmed receipt of two payments totaling $117.60, suspecting the difference from the approved amount was due to a processing fee. We had confirmed the possibility of a processing fee and marked the complaint as resolved after the player had received his funds.

The player from Georgia had experienced issues with receiving her approved withdrawal from an online casino. Despite her documents having been verified, she had claimed that the casino's customer service was inconsistent and had stopped responding to her queries. The casino eventually confirmed that the payment had been made via Bitcoin and asked the player to confirm receipt. However, the player did not respond to further communications, which led us to reject the complaint due to lack of information.

The player from Mississippi had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The Complaints Team had advised the player that withdrawals could take some time to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. The team had extended the timer for the player's response by 7 days. However, due to the player's lack of response, the complaint couldn't be investigated further and was subsequently rejected.

The player from Ontario had been trying to withdraw his winnings, originally from a no-deposit bonus, since September 2023. Despite having followed all promotional rules and ensured the correct usage of the bonus, the casino kept delaying the payout, giving a waiting period of 2-10 business days each time. After the player's complaint, we asked the casino to provide an update on the status of the player’s withdrawal request. The casino representative had confirmed the player's Bitcoin address and escalated the withdrawal for payment. The player had then confirmed receipt of his funds, and we had marked the complaint as resolved.

The player from South Africa had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn't been received yet. The Complaints Team had advised the player that withdrawals could take some time, possibly due to KYC verification or high volume of withdrawal requests, and had asked the player to wait at least 14 days after requesting the withdrawal. Despite extending the time for response by 7 days, the player did not provide further information, leading to the team's inability to investigate further, and the complaint was rejected.

The player from the US had struggled with several Inclave casinos, including Captain Jack Casino, questioning their bonus coupon policies which resulted in winnings confiscation. He also mentioned a delay in payment along with not receiving the full amount of his winnings. The player's account had been fully verified and he had made a real-money deposit. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation or provide potential solutions. As a result, the complaint was rejected.

The player from Georgia had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player expressed frustration with the casino, stating that they had removed the funds from his account without paying him. Despite our team's efforts to assist and extend the resolution timeframe, the player stopped responding to our messages. As a result, we were unable to investigate further, leading to the rejection of the complaint.

The player from the US was unable to withdraw her winnings of $2,000 from Capitan Jack Casino. Despite having resolved previous hindrances such as debit card issues and having established a Bitcoin account as suggested by the casino, her requests were denied on the grounds of mixing bonuses, which the player disputed. We requested the player to provide specific dates of her deposit attempts, communication with the casino's support team, and any relevant screenshots or documentation. However, due to the lack of response from the player, we had to reject the case. The player retained the option to reopen the complaint in the future.

The player from Canada had played at an online casino using no-deposit bonuses and subsequently made a deposit to facilitate a withdrawal. However, the casino had denied her withdrawal request, citing the use of multiple bonuses. We had reached out to the player for additional details and clarification but received no response. Consequently, we had to reject the case due to the lack of communication from the player, which prevented us from further investigating the matter or providing potential solutions.

The player from the US had been experiencing a prolonged withdrawal process for a month. His withdrawal request, made in cryptocurrency, had remained pending despite the casino's policy stating a maximum of 10 days. The casino's responses had been ineffective and the player had been receiving offers he couldn't use due to the pending status. The player also raised concerns about the casino's interpretation of the maximum payout rules for cashback bonuses. We explained that the maximum cashout for a cashback bonus was calculated as twice the amount of the cashback but should not be less than $100. The player was still waiting to receive the approved $100 at the time of the last update. The Complaints Team had to reject the complaint due to lack of further response from the player.

The player from the United States had followed all the necessary steps to play through a bonus and cash out. However, her withdrawal of $120 had not been approved despite assurances from a casino representative. After the player raised a complaint, we had facilitated communication between her and the casino. The casino had requested additional documentation and confirmation of the player's Bitcoin address. The player had expressed concern about the safety of sharing her Bitcoin address and the history of her withdrawal requests being cancelled. We had assured her that her Bitcoin address would only be visible to us and the casino. Eventually, the player received her payment and expressed gratitude for our assistance. The issue had been successfully resolved.

The player had withdrawal issues with an online casino. Despite having adhered to the playthrough agreement, submitting three government-issued IDs, and winning 226.30, the casino blocked the player's withdrawal request while still accepting deposits. The player had never withdrawn before and all her IDs were rejected, but her selfie was accepted. Our team attempted to assist the player by asking for further details. However, the player did not respond to our queries, forcing us to reject the case.

The player from Germany had requested a withdrawal from the casino a month ago, but had not received the funds. The player had confirmed that he had met the sales requirements for a no deposit bonus and had deposited $10 in Bitcoin to verify the payment method. This had been his first time playing at this casino and he had not redeemed any bonuses before. The casino had responded that players from Germany were not allowed to cash out on free welcome chips but mentioned a recent Bitcoin transfer of $24. The situation had been reviewed by the casino's relevant department. The complaint had eventually been resolved successfully.

The player from Alaska has been waiting for his withdrawal for two weeks, and suspects the casino might refuse to pay. He is dealing with multiple withdrawals, and even though a couple are approved, he has not received any payment.

The player from the US claimed that after playing with a free bonus and making a verification deposit, they were only credited with half of the deposit amount and their winnings were invalidated and removed from their account. The player confirmed that the winnings were from a free bonus and no previous bonuses had been activated. The casino explained that the player had used consecutive free chips without making a cash deposit, which was against their terms and conditions. Despite the player's objections, the casino stood by its decision. We concluded that the casino had acted within its established rules and were forced to reject the complaint, advising the player to thoroughly read the bonus terms and conditions in the future.

The player from Washington had won $2500 while playing with a bonus at an online casino. He had made a $10 deposit as required for withdrawal, but his winnings were confiscated. The player alleged he was owed $1900 by the casino. After a series of communications, the Complaints Team contacted the casino for clarification. The casino argued that the player had breached their terms and conditions by using multiple accounts and consecutive no-deposit bonuses. After reviewing the evidence provided by the casino, we concluded that the casino had acted correctly and within its terms, thus rejecting the player's complaint as unjustified.

The player from Texas had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received yet. The Complaints Team had advised her to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could be caused by unfinished KYC verification or a high volume of withdrawal requests. The team had extended the complaint resolution timer by 7 days, but the player did not respond to their messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

The player from Singapore has waited almost three weeks for a withdrawal after meeting the minimum withdrawal requirement. Despite contact with the casino, which claims the problem is being escalated, the withdrawal has not been processed. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from Florida has experienced issues with their withdrawal due to complications with providing a Bitcoin address and resubmission attempts using coindraw. Despite approval on August 16, they are still waiting for their funds as of August 21. The complaint was closed as the player stopped responding.

The player from Ohio, has issues with withdrawing $100, despite meeting the play-through requirements due to incomplete account verification. We closed the complaint becasue the player didn't reply to our messages and questions.

A player from Nevada has encountered difficulties in redeeming his rewards. Despite attempting to complete a withdrawal, all funds were removed from his account by the casino manager, with no given explanation. The complaint was closed as the player stopped responding.

The player from Poland won $100 from a free chip but has been unable to contact the casino despite submitting all the required documents. The player confirmed the case was resolved, so we closed it accordingly.

The player from North Carolina requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

The player from Indiana had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We contacted the casino and found out that 2 of 3 withdrawal requests were already processed, and the third one was about to be approved by the casino. After several days, the player confirmed receiving their winnings in full amount, so we closed the complaint as resolved.

The player from the United States is experiencing difficulties withdrawing her winnings due to ongoing verification. The player's account had been verified, and the player confirmed receipt of the payment.

The player from the United States had his account blocked without further explanation. The complaint was rejected because the casino provided us with relevant evidence of multiple accounts created by the player.

The player from the United States has requested several withdrawals more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions. We’ve reopened this complaint as per the player’s request. The complaint was closed as 'unresolved' because there was no response from the casino. We reopened the complaint at the request of the casino because it was related to a different brand and therefore couldn't be resolved at Captain Jack. As a result, the complaint was rejected.

The player from the United States had their bonus winnings canceled without further explanation. The player's winnings were the result of using multiple free bonuses consecutively, without a deposit having been made in between. This is against the terms and conditions of the casino, and so the complaint was rejected.

The player from the US is experiencing difficulties withdrawing his winnings due to ongoing verification. As per the result of the verification process, the casino provided us with information of the player's using multiple free bonuses on 2 accounts, which was also supported by the evidence. We have rejected this complaint as unjustified.

The player struggles to verify his account for over 2 month. We rejected the complaint because the player failed to comply with the casino's bonus T&Cs, specifically free bonuses, and breached the "bonus to deposit ratio".

The player from the United States has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Finland had been waiting for their withdrawal to be processed for over 3 months before submitting the complaint. After the casino was notified about the player's complaint, it became clear that the player was not eligible to withdraw the funds as these were accumulated using a sticky bonus which, in this case, meant that a large portion of the amount would have been deducted upon withdrawal, leaving the player with an amount lower than the minimum withdrawable amount, as per the terms of the claimed bonus. The player was advised to cancel the withdrawal request and continue wagering the amount to get a chance to increase their balance. There were no further updates from the player, therefore, the complaint was closed as 'Rejected'.

The player from the United States had been waiting for his withdrawal to be processed for over 2 months before submitting the complaint. According to the last update from the player, the withdrawal was processed, however, the withdrawal amount was reduced. We rejected this complaint because the player stopped responding to our messages and questions.

The player from the US had her account closed after submitting documents for verification. The casino confiscated her winnings. The casino representatives provided us with a supporting evidence which proved that the player used multiple accounts, therefore we rejected this complaint.

The player from United States has requested a withdrawal more than three weeks ago. It has been pending since. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint. The player contacted us once more, stating that the issue was not resolved, therefore we reopened this complaint to give it one more chance. The player got payed and the case is resolved.

The player “REDSEVEN” wanted to withdraw $200 from his account. His withdrawal was approved on March 9th, 2017, but it had been delayed. After complaining, the player received his winnings on April 21st, 2017. Afterward, the player claimed he had a second request for another $200. He received a response from the casino only after complaining multiple times. The casino claimed there had been just one withdrawal in his account, to which the player reacted by including an e-mail from the casino’s customer support, saying the second request was going to be paid out in few days. No further evidence was provided by either side. The case is uncertain and we couldn’t decide whether the second $200 has been paid out or not.

Player had been waiting for more than a month. After he sent the documents for verification multiple times and updated his payment methods as required, the casino answered he would get his winnings in 72 hours. However, the player didn't receive his winnings. Casino claimed the money had been paid, the player still insisted on not having received anything. The case is uncertain, we couldn't decide as none of the sides provided any evidence.

The player from Australia has been waiting for his withdrawals since February. The casino managed to look into the issue and the withdrawals started coming to the player. The complaint was closed as 'resolved' since the withdrawals seem to be working to the player's satisfaction.

The player from Australia had been waiting to have her withdrawal processed for almost a month before submitting the complaint. The issue was resolved. Three weeks later, the player informed us she had received her funds.

The player won A$10,000 on May 22nd, 2019. All documents and withdrawals have been accepted and approved by the casino, but she only received A$2,480 and is still waiting for the rest. The issue was successfully resolved.

The player from California had won a jackpot of $720 at Royal Ace casino on August 20 and had requested a withdrawal, which had not been processed a month later despite being told it would take 7-10 business days. After contacting the Complaints Team, it was confirmed that the payment had been sent to a third-party provider, and the player was informed that the transaction was forthcoming. Ultimately, the player confirmed that the withdrawal had been successful, and the issue was marked as resolved by the Complaints Team.

The player from Alabama had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received at that time. The Complaints Team had advised the player to wait at least 14 days after requesting their withdrawal before submitting a complaint. After two weeks, the player confirmed that he had received his payout of $50, which was the maximum payout for the no deposit bonus he had used. The issue had been resolved successfully and the complaint had been marked as 'resolved' by the Complaints Team.

The player from Texas has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United States is having issues with login and withdrawal. After a deposit of $125, a software glitch prevented the player from accessing the game. Despite multiple password resets and emails to the support, the issue persists. Additionally, the casino has not processed a pending withdrawal of winnings worth $2500 despite numerous document submissions. The player later informed us that her winnings have been paid, so we closed the complaint as resolved.

The player from the United States faced issues with withdrawing money from the casino. Despite the rule stating a minimum cash out of $100 for monthly cash back, she received only $20, with the casino citing the use of Coindraw as the reason. The player questioned if different withdrawal methods had different rules and experienced delays in getting responses from customer service. The issue was resolved after the casino provided the remaining balance, allowing the player to put it back in withdrawal. The complaint was marked as resolved.

The player from Puerto Rico had struggled to withdraw her winnings from the casino for several months, despite having provided necessary documents repeatedly. The casino had continuously denied the payout due to supposedly missing documents. The withdrawal had eventually been approved on April 12, but the funds were not sent until May 11. After the player confirmed the receipt of her funds, we had marked the complaint as resolved.

The player from the United States had tried to make a withdrawal but was informed about missing documentation. Even though he provided all the requested documents, the casino kept asking for more information. The player had won the money without an active bonus. After the Complaints Team intervened, the Casino's Representative had confirmed that the player's account and bank transfer details were correct and that the withdrawal of $300 had been approved. However, the amount had included a non-cashable deposit bonus of $142, leaving the player with $158 to withdraw. This had been escalated for express disbursal. The player later confirmed receipt of the payment, and the complaint had been resolved.

The player from Kansas had requested two separate withdrawals from Slots Garden, totalling $2400. The casino had initially refused to pay her through Bitcoin, her preferred method because she hadn't deposited with Bitcoin. The casino had requested her bank details for a wire transfer, but later stated they couldn't send the money to her bank. The player had been unwilling to change her bank or open a second account to receive her winnings. After the intervention by us, the casino released the first portion of the withdrawal via Bitcoin and expedited the remaining payment. The player had confirmed receipt of her winnings and the issue had been successfully resolved.

The player from California had had an issue accessing her Slots Garden casino account via Inclave after accumulating about $1,400 in winnings. She had been unable to get in touch with Slots Garden or Inclave and had suspected foul play due to sudden device problems. We had to reject the complaint due to the player's lack of response to our messages and questions. However, the player later confirmed that the issue had been resolved.

The player from the United States had had issues withdrawing her $400 winnings from an online casino. Despite having submitted the required identification multiple times, her withdrawal had remained "in process" for over three weeks. The casino had clarified that the approved withdrawal amount was $130, accounting for a bonus and account confirmation deposit. Eventually, the player had received $116 of her winnings. The issue had been successfully resolved.

The player was facing issues with withdrawal. She had requested a payout of 880$ in Bitcoin, her payment method during the deposit. However, despite approval from the manager, the Bitcoin withdrawal was denied. It turned out it was a no-deposit bonus with a maximum cashout of $100 and a country restriction issue. Later, the complainant informed us that her issue was sorted out. The complaint is resolved.

The player from California has encountered problems with his withdrawal process despite verifying his account three times. He was promised a timeframe of 7 to 10 days which has extended, while communication with the casino remains the same. The issue of loyalty bonus limit was also raised. The complaint was resolved as the player's money got paid out.

The player from the United States had reported a delay in his withdrawal request since August 2nd. Despite having adhered to the casino's rules, his withdrawal request had remained unprocessed. He had confirmed that he was not a bonus abuser, as he had made numerous deposits and losses. The Complaints Team had asked for screenshots of his bonus and cashier histories for further investigation. Eventually, the player had confirmed that he received his payment from Slots Garden. We had closed the complaint as 'resolved', and had directed the player to open a separate complaint for another issue with Lucky Legends Casino.

The player from Virginia successfully beat the stipulated playthrough limit and requested a withdrawal. The casino requested a KYC process and a deposit of $10 in Bitcoin for address proof. While the player complied, their withdrawal request was later revoked due to casino's issues with CoinDraw. The player is unsettled about the additional waiting period stated by customer service and believes it's time for third-party intervention. We closed the complaint as resolved since the player confirmed receipt of the payment.

The player from the US requested four separate withdrawals using Bitcoin, but after two weeks, the requests were canceled and the money returned to their balance. Despite being assured that their issue would be resolved, the player hasn't received any specific support and the issue remains unresolved. The issue has been resolved successfully.

The player from South Africa had their withdrawals withheld and account blocked. The casino discontinued it's South African version, however they were able to process the withdrawal for the player and the complaint is resolved.

The player from South Africa was dissatisfied with the long withdrawal process and the casino’s support wasn’t helpful after inquiring about his withdrawal. The complaint was resolved. The player received his winnings nearly 3 months later, with unexpected fees deducted by one of the banks processing the payment.

William, a player from South Africa, won from a no deposit bonus and he is stuck on the verification process. He also expressed his dissatisfaction with the casino’s support and services. This case was successfully resolved.

The player from the US faced withdrawal issues after winning a $300 no deposit bonus. Initially, his withdrawal request was delayed and extended beyond the promised timeframe, which led to his account being locked. He was unable to access the site and could not contact the casino regarding his $300 winnings. The issue was resolved after the casino confirmed that the player's withdrawal request had been approved, and the winnings were sent to his registered Bitcoin address. The player acknowledged receipt of the funds, and the complaint was marked as resolved.

The player from the US had reported multiple approved payouts via Bitcoin in one day. However, after she received one payment, she was notified that she couldn't use Bitcoin anymore and was required to opt for a wire transfer and submit additional documents. Despite her initial resistance to opening a new account for wire transfer, as she had been initially instructed to open a Bitcoin account, the issue was eventually resolved. The player confirmed that the matter had been taken care of, leading us to close the complaint as 'resolved'.

The player from Kansas had experienced issues with her withdrawal from Planet 7 Casino as the operator had refused payouts via BTC, wire transfer, and check. The only option proposed had been opening an account with two banks, both inconveniently located for the player. After the player had opened a bank account and informed the casino, she was told to wait for a month to get her winnings due to the absence of a bank statement. However, the casino then allowed her to withdraw her winnings via Bitcoin, which she had initially requested. The player had received her winnings and was waiting for a payout from the casino's sister company, Raging Bull Casino. The Complaints Team had marked the complaint as 'resolved'.

The player from California had reported that she had requested a withdrawal two weeks prior but had not received the payout despite it having been approved. She had claimed to have received various excuses from the casino and had been told to wait longer. The player's account had been verified, and she had fulfilled her wagering requirements. She had also reported having daily, unproductive conversations with the casino. After we invited the casino representative to the conversation, the casino confirmed that the payment had been processed. The player had confirmed receipt of her winnings, albeit with some confusion due to unfamiliar emails. We had marked the complaint as 'resolved'.

The player from Australia has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Australia is dissatisfied with the withdrawal process. He has been waiting for weeks for his withdrawal. The issue was successfully resolved, the player's winnings were eventually paid.

The player from United States requested a withdrawal and after more than 3 weeks of waiting for the payment, she decided to submit a complaint. The player received the payment approximately 5 weeks after the withdrawal request. The complaint is resolved.

The player from the United States asked for a second withdrawal at the casino, via Bitcoin. After 3 weeks she did not receive payment and created a complaint. After the casino representative was involved in resolving the complaint, the complaint was resolved. The player received payment after more than a month.

The player from United States requested a withdrawal, but the casino did not process his withdrawal for several weeks. After the casino representative was involved in resolving the complaint, the process moved on and the player received payment, approx. 2 months after the withdrawal was requested.

The player from US has been waiting for his withdrawal for 3 weeks. We rejected the complaint because the player didn't respond to our messages and questions. The player confirmed in his second complaint that he received the withdrawal.

The player from Italy had been waiting to receive his winnings for more than 7 weeks before he submitted the complaint. A few days later, the player confirmed he received his winnings. The complaint was closed as 'resolved'.

The player from United States has requested withdrawals six weeks ago. They have been pending since. The complaint was resolved after the player received his winnings. Although, the player found the long withdrawal process as a negative experience and not planing to continue playing in the casino.

The player from the United States had requested a withdrawal of $2200 on July 17th, 2024, which was approved on August 1st, but had not been received yet. Despite multiple inquiries to live support and the finance department for updates, the player continued to receive vague responses and was eventually ignored. The issue was resolved as the player had received the payment.

The player from the United States had been waiting over 45 days for $1,260 in approved withdrawals to be processed via Bitcoin. Despite weekly interactions with the casino host, no payout had been received. After intervention from the Complaints Team, the player received $1,000 and subsequently the remaining $260. The issue was marked as resolved, and the player expressed gratitude for the support received.

The player from Texas requested a $100 withdrawal one month ago from their verified account, but it had not been processed despite approval on the 20th of May. They were frustrated with the casino's repeated delays and lack of adherence to posted withdrawal times. The casino confirmed that the payment was made on June 13th via Bitcoin, and the player acknowledged receipt. The complaint was marked as resolved by us after verifying the player's confirmation.

The player from the US queried a reversal on their recent winnings and asked for an explanation. The complaint was resolved after the Complaints Team contacted the casino multiple times. The casino cited delays from third-party payment providers due to high withdrawal volumes. Eventually, the player received partial payment and confirmed the successful resolution of the issue.

The player from the United States had requested a withdrawal of $2500 at the beginning of January and had not received a response, nor the funds two weeks later. Despite having confirmed that she had passed KYC verification and had successfully withdrawn before, the casino did not process her request. After the player had raised a complaint, we had contacted the casino, and the casino representative had claimed that the delay was due to the need for confirmation of the player's bank wire details. The player had provided the necessary information, and the casino representative stated that the withdrawal had been processed. After some additional delays, the player confirmed that she had received her withdrawal. The issue had been resolved successfully.

The player from Minnesota had experienced a payout delay with two withdrawal requests. The casino's customer service had given a payout date, but had only stated that it would be updated in the next 48 hours. The player had confirmed that they had not made any successful withdrawals from the casino in the past, they had passed the KYC verification, and they had used bonuses for the winnings. The player was later able to receive the payouts, however, the casino had sent the funds to an old wallet address, not the updated one. We concluded that this likely happened due to the payment being in process for a long time, before the wallet details were updated. The issue was resolved then.

The player from Japan had encountered issues with withdrawing her funds from an online casino. Despite having submitted all necessary documents in July 2023, the casino had kept requesting the same documents. The player had several payouts pending from various casinos including Silver Oak Casino. After the Complaints Team got involved, the casino confirmed that the payment had been made in full via Bitcoin on January 16th. The player later confirmed that the issue had been resolved and the funds had reached her account. The Complaints Team had marked the complaint as 'resolved'.

The player from New Jersey has faced a delay with his withdrawal, requested over three weeks ago. Although he complied with max cash out regulations and KYC requirements, he hasn't received his payment. The complaint was resolved as the player got paid out.

The player from Florida has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. We contacted the casino, and it turned out the bank statements were missing to verify the player's payment method. The delay in communication between the player and the casino was also caused by the issues with email addresses, however, the casino representative finally informed us about reviewing the document. The player was asked to submit a new withdrawal request, and after some time they confirmed receiving the winnings, so we closed the complaint as resolved.

The player from Oklahoma has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. When we contacted a casino representative, it turned out some documents were missing and the communication with the player was complicated due to some outdated contact details. Finally, the withdrawal via wire trasnfer was processed by the casino. There were still a little delays caused by the 3rd party payment provider issues, but the player confirmed receiving her funds in the end. We closed the complaint as resolved.

The player from the US was informed that the loyalty bonus was credited falsely and the casino decided to withhold the accumulated winnings. The issue was successfully resolved. The casino aknowledged the mistake and the player got paid.